Provide customer support handling escalations in collections for Carrington Mortgage Services. Resolving complex customer calls and ensuring compliance with regulations in a hybrid schedule.
About the role
- Chargé de gestion et recouvrement managing client relationships and payments in Guadeloupe. Responsible for client follow-ups, dispute management, and administrative tasks within a dynamic team.
Responsibilities
- Suivi client : traitement, suivi et relance des règlements et impayés
- Prévision des risques d’impayés
- Mise en place d’échéanciers de règlements et suivi des fins de contrats
- Gestion et suivi des litiges locataires/fournisseurs
- Relation avec les partenaires locaux et mise à jour du logiciel interne
- Accueil clientèle (physique et téléphonique).
Requirements
- Organisé et autonome
- Esprit d’équipe et bon relationnel
- Respect des procédures
- Maîtrise du pack office.
Benefits
- Opportunité de travailler avec une équipe dynamique, ambitieuse et bienveillante.
- Travailler de manière autonome sur un ensemble de missions très enrichissantes.
- Épanouissement professionnel et personnel.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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