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Data Analyst optimizing IoT fleet performance and enhancing device management at Gridware. Collaborating cross - functionally to forecast performance and guide operational decisions.
About the role
- Help shape how data informs product decisions across an organisation that serves over 100 million citizens worldwide.
- Lead the development of Civica’s product analytics capability, creating robust data foundations, defining success metrics, and delivering insights that influence product design, customer outcomes, and commercial growth.
- Build a best-in-class analytics function that combines strategic insight with technical rigour, empowering Civica’s product teams to make evidence-based decisions that directly impact public services around the world.
- Develop and execute the product analytics strategy, aligning metrics and insights with Civica’s business and product objectives.
- Partner with product, design, and engineering leaders to define KPIs for feature adoption, user engagement, and customer success.
- Translate complex data into actionable insights that inform product roadmaps, pricing strategy, and market positioning.
- Champion a culture of experimentation and continuous learning, enabling product teams to test hypotheses and measure impact.
- Collaborate with Product Managers using Aha! to ensure analytics aligns with roadmap priorities and customer value.
- Define and oversee data tracking in collaboration with engineering teams, ensuring reliable event collection across web and mobile products.
- Work hands-on with SQL and data visualisation tools (e.g. Looker, Power BI, Tableau, or similar) to analyse large datasets and produce self-service reporting frameworks.
- Use data from Pendo to measure user engagement, feature adoption, in-app feedback, and product experience metrics across SaaS products.
- Collaborate with engineering on GitHub to review tracking specifications, data layer changes, and instrumentation code.
- Apply quantitative methods to identify growth opportunities, measure feature impact, and guide investment decisions.
- Automate recurring analyses and dashboards to support both real-time decision-making and Exec level visibility.
- Partner with senior stakeholders to define analytics goals that support company OKRs and customer outcomes.
- Coach and mentor teams on using analytics tools, interpreting data, and embedding a data-first mindset in product development.
- Communicate insights clearly and persuasively to executives, ensuring analytics drives tangible business action.
Requirements
- Proven experience as a Product Analytics Manager, Senior Product Analyst, or Data Analytics Lead within a SaaS or technology-driven organisation.
- Data visualisation tools (e.g. Looker, Power BI, Tableau)
- Experience with Product analytics platforms
- Statistical analysis experience
- Experience integrating analytics tools with Aha! for roadmap insights, Figma for design analytics, and GitHub for event tracking collaboration.
- Hands-on experience designing and implementing analytics for web and mobile applications.
- Strong understanding of how to pull together, user segmentation, retention analysis, and funnel optimisation data.
- Ability to balance strategic insight with analytical depth — from building dashboards to influencing executive decisions.
- Excellent communication skills, with the ability to explain complex findings to non-technical stakeholders.
- Familiarity with data warehousing concepts
- Knowledge of AI-driven analytics and predictive modelling is an advantage.
Benefits
- 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
- Days of Difference – Up to 3 extra days off for volunteering.
- Pension Contributions – 5% employer match to support your future.
- Income Protection – Up to 75% salary cover for long-term illness.
- Life Assurance – 4x salary tax-free lump sum.
- Critical Illness Cover – £25,000 lump sum (extendable to dependents).
- Private Medical Insurance – Fast access to private healthcare.
- Health Cash Plan – Claim back physio, therapies & more.
- Dental Insurance – Cover for routine & emergency care.
- Affinity Groups – Join employee-led communities.
- Bounty Bonus – Refer a friend & get rewarded.
Job title
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Tech skills
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