Hybrid Product Analytics Manager

at Civica US

• Job title: Product Analytics Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: SQL, Tableau
• Location requirements: Hybrid, London, United Kingdom

About the role

• Product Analytics Manager leading analytics for Civica, integrating data to improve public services. Oversee product analytics strategy and collaborate with product teams for evidence-based decisions.

Responsibilities

• Help shape how data informs product decisions across an organisation that serves over 100 million citizens worldwide.
• Lead the development of Civica’s product analytics capability, creating robust data foundations, defining success metrics, and delivering insights that influence product design, customer outcomes, and commercial growth.
• Build a best-in-class analytics function that combines strategic insight with technical rigour, empowering Civica’s product teams to make evidence-based decisions that directly impact public services around the world.
• Develop and execute the product analytics strategy, aligning metrics and insights with Civica’s business and product objectives.
• Partner with product, design, and engineering leaders to define KPIs for feature adoption, user engagement, and customer success.
• Translate complex data into actionable insights that inform product roadmaps, pricing strategy, and market positioning.
• Champion a culture of experimentation and continuous learning, enabling product teams to test hypotheses and measure impact.
• Collaborate with Product Managers using Aha! to ensure analytics aligns with roadmap priorities and customer value.
• Define and oversee data tracking in collaboration with engineering teams, ensuring reliable event collection across web and mobile products.
• Work hands-on with SQL and data visualisation tools (e.g. Looker, Power BI, Tableau, or similar) to analyse large datasets and produce self-service reporting frameworks.
• Use data from Pendo to measure user engagement, feature adoption, in-app feedback, and product experience metrics across SaaS products.
• Collaborate with engineering on GitHub to review tracking specifications, data layer changes, and instrumentation code.
• Apply quantitative methods to identify growth opportunities, measure feature impact, and guide investment decisions.
• Automate recurring analyses and dashboards to support both real-time decision-making and Exec level visibility.
• Partner with senior stakeholders to define analytics goals that support company OKRs and customer outcomes.
• Coach and mentor teams on using analytics tools, interpreting data, and embedding a data-first mindset in product development.
• Communicate insights clearly and persuasively to executives, ensuring analytics drives tangible business action.

Requirements

• Proven experience as a Product Analytics Manager, Senior Product Analyst, or Data Analytics Lead within a SaaS or technology-driven organisation.
• Data visualisation tools (e.g. Looker, Power BI, Tableau)
• Experience with Product analytics platforms
• Statistical analysis experience
• Experience integrating analytics tools with Aha! for roadmap insights, Figma for design analytics, and GitHub for event tracking collaboration.
• Hands-on experience designing and implementing analytics for web and mobile applications.
• Strong understanding of how to pull together, user segmentation, retention analysis, and funnel optimisation data.
• Ability to balance strategic insight with analytical depth — from building dashboards to influencing executive decisions.
• Excellent communication skills, with the ability to explain complex findings to non-technical stakeholders.
• Familiarity with data warehousing concepts
• Knowledge of AI-driven analytics and predictive modelling is an advantage.

Benefits

• 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
• Days of Difference – Up to 3 extra days off for volunteering.
• Pension Contributions – 5% employer match to support your future.
• Income Protection – Up to 75% salary cover for long-term illness.
• Life Assurance – 4x salary tax-free lump sum.
• Critical Illness Cover – £25,000 lump sum (extendable to dependents).
• Private Medical Insurance – Fast access to private healthcare.
• Health Cash Plan – Claim back physio, therapies & more.
• Dental Insurance – Cover for routine & emergency care.
• Affinity Groups – Join employee-led communities.
• Bounty Bonus – Refer a friend & get rewarded.