Director Internal Communications at Sonova shaping global internal strategies. Collaborating with HR and senior leaders to enhance employee engagement and organizational alignment.
About the role
- Guest communication expert at citizenM responsible for engaging with global guests across multiple platforms. Improving overall guest experiences and ensuring information is accurate on various online platforms.
Responsibilities
- Interacting with guests (b2b & b2c) via social media channels, whatsapp, online chat, email and phone
- Control and update FAQ databases for all our channels
- Monitor our social media accounts, reacting and responding to these
- Escalate guest technology issues to the IT team
- Achieve the highest standards of outstanding guest service: provide training and constant feedback to the team to safeguard that the citizenM culture of citizenM is clear to anyone that gets in contact with our guests
- RAOKs: Random Acts Of Kindness - looking at ways to surprise and wow our guests
- Constantly looking at ways to improve the guest experience and sharing this with the team
- Collaborate with other teams within citizenM to report customer feedback
- Analyze and improve guest service and report to either Head of or team lead
Requirements
- People skills showing the ability to surprise, connect and touch
- Being able to work in shifts (early morning, day and evening), at weekends and holidays
- Ability to handle multiple tasks in a fast paced environment
- Self starter who shows initiative
- Attention for detail
- Problem solving skills and can do mentality
- Identify with the citizenM brand
- Passionate about hospitality
- Being able to work on weekends and holidays
- Speak and write fluent in English and preferably one other language (French, Mandarin, Dutch or Spanish)
- Relevant work experience in a similar role i.s. customer service, customer success, account management
Benefits
- Good perks come with joining our Team
- Personal and professional development opportunities and programs
- Latest tech devices and all the tools you need to be successful in your role
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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