Mortgage Renewal Specialist managing client mortgage inquiries and providing solutions for CIBC. Collaborating with teams and resolving customer issues in the Mortgage Contact Centre remotely.
Responsibilities
work in the Mortgage Contact Centre team
be a single point of access for clients to conduct mortgage inquiries
focus on answering routine inquiries and applying mortgage procedures
problem-solve client issues and provide solutions that comply with policies
collaborate with others to connect clients to appropriate resources
Requirements
bilingual in French and English to serve clients
experience with mortgage products
client-focused approach
ability to work independently as an Agent@Home with a secure workspace
excellent problem-solving skills
ability to analyze financial needs holistically
Benefits
competitive salary
incentive pay
banking benefits
benefits program*
defined benefit pension plan*
employee share purchase plan
vacation offering
wellbeing support
MomentMakers, our social, points-based recognition program
Purpose Day; a paid day off dedicated for you to use to invest in your growth and development
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