Performance Analytics Senior Analyst driving operational effectiveness through data - driven insights at Iron Mountain. Collaborating with cross - functional teams to optimize resource allocation and maintain KPI frameworks.
CU
Hybrid Contact Centre Representative – Disputes, Credit Cards, Bilingual (French, English)
Posted 2 months ago
About the role
- Contact Centre Representative for CIBC handling credit card inquiries and resolving disputes. Engage with clients, process requests, and ensure excellent service quality across different platforms.
Responsibilities
- Respond to incoming inquiries or requests from credit card clients in a courteous and professional manner
- Make outbound calls to clients to resolve disputes
- Educate clients on the dispute handling process
- Process and support chargeback requests as per Visa and MasterCard regulations
- Resolve credit card application inquiries utilizing current review, secured, duplication, missing, and verification rules
- Process credit limit change requests using clear and empathetic judgement
Requirements
- Bilingual in French and English
- Ability to work independently as an Agent @ Home with a secure workspace
- Wired Internet connection capable of supporting excellent call quality
- Flexibility to work evening shifts including weekends and holidays
- Must attend primary work location within two hours’ notice for business-related purposes
Benefits
- competitive salary
- incentive pay
- banking benefits
- benefits program*
- defined benefit pension plan*
- employee share purchase plan
- vacation offering
- wellbeing support
- MomentMakers, our social, points-based recognition program
- 5 weeks of training consisting of in-class learning and on-the-job application
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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