Account Specialist managing key client relationships for leading automotive financing solutions company. Focused on product support and partner growth in a collaborative team environment.
CU
Hybrid Contact Centre Representative – Disputes, Credit Cards, Bilingual (French, English)
Posted last month
About the role
- Contact Centre Representative for CIBC handling credit card inquiries and resolving disputes. Engage with clients, process requests, and ensure excellent service quality across different platforms.
Responsibilities
- Respond to incoming inquiries or requests from credit card clients in a courteous and professional manner
- Make outbound calls to clients to resolve disputes
- Educate clients on the dispute handling process
- Process and support chargeback requests as per Visa and MasterCard regulations
- Resolve credit card application inquiries utilizing current review, secured, duplication, missing, and verification rules
- Process credit limit change requests using clear and empathetic judgement
Requirements
- Bilingual in French and English
- Ability to work independently as an Agent @ Home with a secure workspace
- Wired Internet connection capable of supporting excellent call quality
- Flexibility to work evening shifts including weekends and holidays
- Must attend primary work location within two hours’ notice for business-related purposes
Benefits
- competitive salary
- incentive pay
- banking benefits
- benefits program*
- defined benefit pension plan*
- employee share purchase plan
- vacation offering
- wellbeing support
- MomentMakers, our social, points-based recognition program
- 5 weeks of training consisting of in-class learning and on-the-job application
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Clinician providing individual and group counseling for justice - involved individuals with substance use and mental health disorders. Collaborative role with treatment planning and on - call crisis intervention.
Bilingual Fact Check Editor reviewing CNN stories for accuracy and fairness. Collaborating across departments to meet high standards of journalism.
School Crossing Supervisor ensuring child safety during school hours in Meadowbank for Transport for NSW. Engaging with the community and managing road safety for families and motorists.
Bilingual Behavior Technician providing one - on - one ABA services to children with Autism. Supporting Spanish - speaking families in a positive and nurturing environment.
Mobile Crisis Clinician providing essential psychiatric services to youth and families in emergency situations. Coordinate care with emergency services staff while providing evaluations and treatment.
Associate Roving Personal Banker needed at Wells Fargo to provide support across various branch locations. Role involves customer interactions, basic banking services, and collaboration with branch teams.
Bilingual Document Processing Specialist supporting legal documentation at McCarthy Tétrault. Preparing and correcting legal documents as part of a 24/7 team.
Relationship Banker engaging clients in various California locations to assist with transactions and financial solutions. Facilitating interactions through self - service resources at bank locations.
Veterinary Technician assisting non - profit veterinary care provider Emancipet with healthy pet services and spay/neuter surgeries. Compassionate individuals train to provide excellent medical care and community service.