Hybrid Account Activity Fraud Agent, Bilingual – French and English

Posted last month

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About the role

  • Fraud Agent monitoring client transactions to provide excellent client experience. Identifying fraud and conducting investigations while ensuring security for clients.

Responsibilities

  • Monitor client transactions to provide a wonderful client experience
  • Identify and conduct investigations of possible fraud or unusual activity
  • Maintain all actions taken, including resolutions reached
  • Interact with clients and stakeholders via telephone

Requirements

  • Bilingual in French and English
  • Engage with clients to build long-term relationships
  • Analyze client transactions and banking history
  • Compile data and investigate alerts/referrals
  • Document all actions taken accurately
  • Collaborate with clients, branches, and stakeholders

Benefits

  • Competitive salary
  • Incentive pay
  • Banking benefits
  • Benefits program
  • Defined benefit pension plan
  • Employee share purchase plan
  • Vacation offering
  • Wellbeing support
  • MomentMakers recognition program
  • Purpose Day - a paid day off for personal growth

Job title

Account Activity Fraud Agent, Bilingual – French and English

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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