Fraud Agent monitoring client transactions to provide excellent client experience. Identifying fraud and conducting investigations while ensuring security for clients.
Responsibilities
Monitor client transactions to provide a wonderful client experience
Identify and conduct investigations of possible fraud or unusual activity
Maintain all actions taken, including resolutions reached
Interact with clients and stakeholders via telephone
Requirements
Bilingual in French and English
Engage with clients to build long-term relationships
Analyze client transactions and banking history
Compile data and investigate alerts/referrals
Document all actions taken accurately
Collaborate with clients, branches, and stakeholders
Benefits
Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers recognition program
Purpose Day - a paid day off for personal growth
Job title
Account Activity Fraud Agent, Bilingual – French and English
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