Hybrid Client Solutions Manager

at CHG Healthcare

• Job title: Client Solutions Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $91,100 - $176,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Fort Lauderdale, United States

About the role

• Manager of Client Solutions responsible for optimizing healthcare staffing solutions and supporting client strategic objectives. Partnering with leadership to analyze data and present insights for performance.

Responsibilities

• Develop a deep understanding of client goals and KPIs and discuss business strategy with key stakeholders.
• Monitor business activity trends to identify key developments unique to different business segments.
• Manages recurring ECS weekly report-outs to executives.
• Partners with enterprise account management and business development leaders to create and present client proposals comprised of standard offerings and value added services to achieve growth, profitability and to gain market advantage.
• Screens incoming work for business intelligence and analytics teams and develops insight throughout the organization.
• Leads communication between internal enterprise account management and strategy team to execute.
• Supports content generation for executive readouts and updates to corporate business partners.
• Supports deal desk operations, including RFPs, SOWs, sales proposals, pricing, and contracts.
• Recommends pricing proposals for net-new contracts, amendments, and RFPs.
• Reviews and approves non-standard terms with senior ECS leaders.
• Recommends deal strategy for net-new contracts, amendments, and RFPs.
• Support the creation of sales enablement materials for clients.
• In collaborations with Enterprise Business Intelligence and FP&A, manages and establishes the growth budget aligned with ECS's goals and KPIs.
• Analyze internal and market data to communicate results and insights to internal stakeholders and clients.
• Responsible for enhancing strategic partnerships with executive leaders across the enterprise as a strategic solutions expert.
• Collaborates with marketing and product to develop sales collateral and business process to support strategic client acquisition efforts as needed.
• Rally enterprise sales and account management teams around core strategies and objectives to drive adoption.
• Partner with employees and executives internally to aid the development of the large client strategies across the organization.
• Approximately 25% to 50% of weekly time will be dedicated to client-facing engagements, conducted either virtually or in person with approximately 25% travel.

Requirements

• Bachelor’s degree required.
• 3-5 years of work experience at a startup, internal strategy group, tech company, consultancy or in marketing or finance.
• Experience in healthcare.
• Excellent people-leadership skills.
• Servant-leader attributes with a proven ability to develop a strong and engaged team.
• Ability to understand complex healthcare problems and devise innovative solutions.
• Excellent internal influence skills to help aid internal teams to develop structure, operational plans and visibility to support enterprise contracts.
• Strong quantitative reasoning skills; comfort with data-driven concepts in a non-technical role.
• Excellent understanding of product/service lifecycle, execution and sustainment.
• Maintains a professional but confident and outgoing demeanor.
• Ability to effectively prioritize and communicate with multiple departments (BI, Analytics, Marketing, Legal, etc.) on requests from clients and enterprise client solutions team.
• Thrives in fast-paced, dynamic environments.
• Strong written and verbal communication skills, specifically in client-facing materials and presentations.
• Proficiency in Microsoft Excel and PowerPoint.
• Extremely strong personal organization and attention to detail.
• Prioritization skills with the ability to handle various competing priorities.
• Ability to lead change-management initiatives.
• Highly collaborative.

Benefits

• 401(k) retirement plan with company match
• Traditional healthcare benefits such as medical and dental coverage, and some unique benefits like onsite health centers, corporate wellness programs, and free behavioral health appointments.
• Flexible work schedules - including work-from-home options available
• Recognition programs with rewards including trips, cash, and paid time off
• Family-friendly benefits including paid parental leave, fertility coverage, adoption assistance, and marriage counseling
• Tailored training resources including free LinkedIn learning courses
• Volunteer time off and employee-driven matching grants
• Tuition reimbursement programs