Intern supporting AI and automation solutions for Teva’s US IT Commercial team. Collaborate with vendors and teams to enhance business operations through technology.
About the role
- AI Operations Analyst ensuring reliable operation of AI tools for customer experience at Checkatrade. Focus on performance monitoring, knowledge upkeep, and scaling AI across channels.
Responsibilities
- Keeping Conversational AI Platform running daily, configuring workflows, routing and escalation so customers get the right outcome fast.
- Drive Knowledge Upkeep, identify gaps ensuring information is accurate, fresh and consistent as processes changes & new products launch.
- Building and maintaining guardrails, so the AI behaves safely, clearly, and in line with how Checkatrade works.
- Monitoring performance daily, spotting degradation early (deflection, resolution quality, transfers/escalations, CSAT signals).
- Turning issues into fixes, partnering with Product, Data and Engineering to ship improvements quickly.
- Helping us scale, supporting rollout into new channels and use cases without relying on ad-hoc effort.
Requirements
- Hands-on experience operating AI / automation tools in an ops environment (e.g., chatbot/agent workflows, knowledge base maintenance, routing/escalation logic, guardrails, prompt changes).
- Experience monitoring and improving AI performance using metrics (deflection/containment, resolution quality, escalation rate, CSAT signals) and translating issues into fixes.
- Experience in operations, CX, process improvement or tool ownership (you’ve run a system, not just analysed it).
- Confidence using data and dashboards to diagnose problems and prove impact.
- Strong attention to detail - you care about accuracy, edge cases, and what happens in real life.
- A “get it done” mindset: you own the outcome, chase dependencies, and keep delivery moving.
- Bonus points if you’ve got: Contact centre / service operations experience.
- Familiarity with Jira/Agile ways of working.
Benefits
- Competitive salary + annual bonus
- Health, well-being and learning support
- Gym membership, Smart Tech Scheme and Cycle Scheme
- Birthday/Special day leave
- Buy & Sell holiday scheme
- 1 week’s paid charity leave and more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
AI Transformation Lead building and scaling AI - powered product solutions at a financial services tech company. Engaging with customers and internal teams to automate workflows and enhance business outcomes.
AI Transformation Lead responsible for building AI - powered product solutions at Digital Currency Systems. Engage directly with customers and automate workflows for business outcomes.
Senior Applied Researcher in AI/ML at PointClickCare, leveraging AI technologies to solve healthcare challenges. Empowering healthcare professionals with advanced solutions and collaboration in a dynamic environment.
Senior Applied Researcher in AI/ML at PointClickCare, delivering innovative healthcare solutions through advanced technology. Collaborating across teams to apply machine learning and AI techniques for transformative outcomes.
AI Operations Lead responsible for designing agent - based automation to enhance operational workflows at Jeeves. Combining business operations and applied AI to improve efficiency and leverage.
Lead B2B Marketing Manager overseeing marketing strategies and AI innovations for Stickerstars, enhancing growth and efficiency. Responsible for channel and content strategy across diverse business areas in Berlin.
AI Operations Lead optimizing workflows and deploying AI solutions for fintech company. Collaborating with cross - functional teams to eliminate inefficiencies and build AI foundations.
Quality Analyst managing client - specific quality programs in data quality. Overseeing performance metrics and cross - functional coordination for generative AI projects.
Director of AI responsible for vision and strategy at Manulife, driving AI/ML adoption and impact. Leading a high - performing team to develop AI - driven solutions for revenue growth and customer retention.