Operations Team Member operating cremation processes for pet aftercare service. Supporting pet parents and veterinary professionals with dignity, compassion, and care in a close - knit team environment.
About the role
- Deputy Chief of HCV Operations ensuring compliance with HUD policies and responsible for overseeing HCV programs. Collaborating with teams for fair housing and policy enforcement while enhancing housing choices for low-income families.
Responsibilities
- Coordinate closely with Compliance teams, PBV/RAD2/Mod Rehab operations and policy staff to implement new HUD guidance within an MTW framework.
- Oversee and recommend fair housing testing strategy for all HCV Programs.
- Responsible for ensuring and monitoring Affirmative marketing plans for PBV units.
- Oversee the development, approval, and implementation of the Administrative Plan.
- Conduct best practice research, regulatory research, and draft recommendations about potential policy changes and impacts to CHA.
- Recommend new MTW initiatives and ensure ongoing monitoring of all existing MTW Activities.
- Responsible for operational objectives and technical assistance to facilitate the partnerships necessary to align the agency’s strategic and HCV departmental goals.
- Manages process to review and respond to inquiries and complaints from HCV property owners, participants, and community members.
- Reviews reports and information from a variety of internal and external sources to better understand the problems and issues facing the HCV program and recommends policy changes to resolve or mitigate them.
- Proposes streamlined processes to create efficiencies.
- Review all FOIA responses compiled by HCV staff.
- Represents CHA at public presentations and department and/or divisional meetings.
- Responsible for leading fair housing, policy, enforcement, and customer service staff.
- Explore integrating Trauma Informed Care into agency policies.
- Other duties as assigned.
Requirements
- Bachelor’s Degree is required with coursework in in Public Policy, Public Administration, Real Estate Management or Business Administration or a related field, or 8 – 12 years of experience in management in core CHA disciplines (such as housing, policy law, or real estate).
- Master’s Degree preferred.
- Demonstrated ability to navigate and excel in the complex regulatory federal environment is required.
- The ideal candidate will be required to test their knowledge of the HCV program and to demonstrate an 85% or greater achievement on HCV Certification and Fair Housing examinations.
- Strong facilitation and negotiation skills.
- Excellent analytical and organizational skills.
- Commitment to excellence in customer service.
- Effective communication and time-management skills.
- Microsoft Office and Excel proficiency.
- Demonstrated ability to learn and quickly develop facility with software commonly used in real estate and financial reporting, such as Yardi.
Benefits
- Vacation, Sick and Personal, competitive PTO package
- Medical (HMO, PPO, and No employee cost High-Deductible PPO) Dental, Vision, and Life Insurance
- Short-Term and Long-Term Disability Insurance
- Long-Term Care Insurance
- Pet Insurance
- Parking Transit
- Prepaid Legal Services
- Brightstar 529 College Savings Plan
- Identity Theft Protection
- Hospital Indemnity Insurance
- Voluntary Critical Illness Insurance
- Deferred Compensation Plan: Empower 457/401(a) with a 3% employer match
- Pension Plan: CHA makes contributions on behalf of the employee, along with the employee's 3% contribution; 100% vesting occurs after 6 years of continuous employment or opt-out of CHA's Retirement Plan and continues to participate in the Municipal Employees Annuity and Benefit Fund of Chicago
- Hybrid work schedule (position specific) This position may be eligible for remote work following a successful completion of a 90-day probationary period according to CHA’s established policies and procedures.
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