IT Administrator responsible for delivering IT solutions across multiple offices for FunPlus. Collaborating with teams to provide technical support and manage IT infrastructure.
CS
Hybrid Senior Help Desk Technician
Posted 4 hours ago
About the role
- Senior Help Desk Technician providing Level 1 & 2 support for government services. Assisting users with software, hardware, and training needs in a hybrid work environment.
Responsibilities
- Fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users
- Provide backup/restoration admin/support
- Support file servers
- Administer user accounts/mailboxes
- Install and troubleshoot software/hardware
- Set up and troubleshoot handheld devices
- Support and train remote users
- Create procedural documentation and spreadsheets/databases for tracking
- Maintain IT ticket information utilizing ITIL
- Conduct accountable IT inventories
- Train new employees and staff on standard applications
- Set up conference and training rooms for presentations
- Utilize online meeting applications to support hardware set-up and facilitate online meetings
Requirements
- One year or more Adobe Connect or related online meeting center set-up experience
- ITIL Foundations certification
- Change Management experience
- Active DOD clearance of Level 6 Public Trust or above
Benefits
- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays
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