Principal Enterprise Architect at Hiscox responsible for architecture roadmaps and standards. Leading modernization efforts and advising on technology solutions for the organization.
CS
Hybrid Senior Help Desk Technician II
Posted last month
About the role
- Senior Help Desk Technician providing Level 1 & 2 support for EOUSA. Joining a team of skilled professionals to contribute to government innovation.
Responsibilities
- Fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users.
- Backup/Restoration admin/support
- File Server support
- User Account/Mailbox administration
- Software/Hardware installation
- Handheld device installation/troubleshooting/support
- Remote User setup/support/troubleshooting
- End-user training
- Creation of procedural documentation
- Creation of spreadsheets/databases for tracking purposes
- Record and update required information for all IT-related tickets utilizing ITIL
- Creation of Incident work-log entries
- Accurately answer user support questions of software and hardware in the EOUSA office environment
- Maintain Account Management forms for new and departed users per Government policy and procedures
- Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices
- Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs’ accessories, IT supplies, etc. using spreadsheets
- Provide desk-side training for new employees and staff.
- Submit weekly status reports and monthly surveys
- Set up and support conference and training rooms for presentations
- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams.
Requirements
- One year or more Adobe Connect or related online meeting center set-up experience.
- ITIL Foundations certification
- Change Management experience
- Active DOD clearance of Level 6 Public Trust or above
Benefits
- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Senior Audit Manager at Truist leading a team of Quantitative Auditors. Responsible for complex technical audit assessments and risk management of financial models.
Audit Manager overseeing the execution of audits within the Internal Audit team at Synchrony. Assessing risk management practices and controls to ensure compliance and effectiveness.
IT Specialist managing day - to - day technology operations for a global team at Jeeves. Supporting hardware, software, and internal tools in a hybrid role based in Bogotá.
Providing technical support for managed IT clients remotely and on - site at client offices. Work with a hybrid model alongside a team to maintain client satisfaction and technical resolutions.
Providing IT support for gastronomy in 1st & 2nd level support. Collaborate with clients on technical solutions and system configuration.
Electrical CAD Designer responsible for developing electrical models and drawings for modular MEP assemblies. Collaborating with engineers to ensure integrated designs for data center projects in hybrid work environment.
IT User Help Desk Agent supporting clients with software and hardware issues in Hamburg. Professional support in a hybrid work environment for a leading German IT service provider.
Structural BIM/Revit Technician at Freese and Nichols translating engineering design into construction documents. Collaborating with engineers on complex infrastructure projects, ensuring high - quality Revit models.
Enterprise Architect focusing on designing and implementing enterprise - wide technology architecture for Priceline. Collaborating with IT teams to align technology with business goals and improve efficiency.