Principal Enterprise Architect at Hiscox responsible for architecture roadmaps and standards. Leading modernization efforts and advising on technology solutions for the organization.
CS
Hybrid Senior Help Desk Technician
Posted last month
About the role
- Senior Help Desk Technician providing Level 1 & 2 support services for government end users in a hybrid environment. Collaborating with teams to ensure effective IT support and operational efficiency.
Responsibilities
- Fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users
- Provide backup/restoration admin/support
- Support file servers and user account/mailbox administration
- Install and troubleshoot software/hardware and handheld devices
- Set up remote users and provide end-user training
- Maintain IT inventory and provide desk-side training
- Conduct and maintain accountable IT inventories
- Submit weekly status reports and monthly surveys
- Set up and support conference and training rooms for presentations
- Use online meeting applications to facilitate/monitor/record meeting sessions
Requirements
- One year or more Adobe Connect or related online meeting center set-up experience.
- ITIL Foundations certification
- Change Management experience
- Active DOD clearance of Level 6 Public Trust or above
Benefits
- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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