Associate Engineer providing in - person technology support for Kmart and Target team members. Collaborating with technical staff and resolving hardware/software issues in a face - to - face environment.
About the role
- Senior Technical Consultant with expertise in Azure Virtual Desktop at Centre Technologies. Designing innovative virtual workspace solutions and collaborating with clients for implementation.
Responsibilities
- Design and implement Azure Virtual Desktop (AVD) solutions to meet client requirements.
- Provide expert guidance on best practices for AVD deployment, configuration, and optimization.
- Troubleshoot and resolve complex issues related to AVD environments.
- Collaborate with clients to understand their business needs and translate them into technical solutions.
- Conduct assessments and provide recommendations for AVD infrastructure improvements.
- Stay up to date with the latest AVD features, updates, and industry trends.
- Maintain public cloud server infrastructure and ensure system uptime SLAs.
- Provide proactive recommendations and upkeep of customer environments in tenant organizations.
- Manage infrastructure reporting, alert management, troubleshooting, and tuning.
- Maintain certifications with technology partners.
- Troubleshoot customer issues urgently and effectively.
- Install and implement systems and solutions.
- Conduct post-sales technical follow-ups and provide remote customer support.
- Track work orders and incidents through an electronic help desk system.
- Manage and resolve issues promptly.
- Prioritize tasks and meet deadlines with excellent time management skills.
- Demonstrate excellent troubleshooting and assessment skills.
- Exhibit outstanding written and verbal communication skills.
- Be a team player with exceptional customer service skills.
- Mentor and guide peers, assisting teammates as needed.
- Submit timesheets, expense reports, and documentation on or before deadlines.
- Stay updated on market trends, theories, and new methodologies; embrace change.
- Assist with change-management activities.
- Prepare and deliver complete and concise documentation for all projects and tickets.
- Present progress reports to immediate supervisors and/or Project Managers.
- Manage multiple projects in a fast-paced environment.
- Quickly turn business problems into technical solutions.
- Participate in on-call schedules, serving as a high-level escalation point for Azure AVD and VDI issues.
Requirements
- Associate’s Degree required (Bachelor’s Degree preferred)
- 10+ years hands-on IT experience
- 5+ years hands-on VDI solutions
- Microsoft Certified: Azure Virtual Desktop Specialty (AZ-140)
- Microsoft Certified: Azure Administrator Associate (AZ-104) (preferred)
- Microsoft Certified: Azure Solutions Architect Expert (AZ-305) (preferred)
Benefits
- Hybrid Work Options
- Paid Time Off
- Paid Holidays
- Medical, Dental, Vision, and 401(k) with employer match contributions
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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