Forward Deployment Engineer managing customer onboarding and deployments for CashFlo's B2B Payments Platform. Collaborating with engineering and success teams to ensure effective deployment and support.
Responsibilities
Own end-to-end deployment of the CashFlo platform for enterprise customers
Configure integrations, workflows, and environment-specific setups
Drive fast go-live and post-deployment stabilization
Act as the primary technical point of contact for customers
Understand customer business flows, data needs, and system constraints
Translate requirements into clear technical inputs for Product and Engineering teams
Handle L1/L2 production support for customer-reported issues
Debug data, integration, performance, and infrastructure issues
Act as a technical escalation point during critical incidents
Understand and troubleshoot ETL pipelines and data workflows
Support ingestion, transformation, validation, and reconciliation of data
Work with APIs, databases, and file-based integrations
Share real-world customer feedback, gaps, and edge cases with Product teams
Create deployment guides, runbooks, and internal documentation
Requirements
4–8 years of experience in customer-facing technical roles
Strong understanding of ETL pipelines and data workflows
Experience working with AWS, GCP, or Azure cloud environments
Knowledge of cloud networking fundamentals
Knowledge of Java - SprintBoot/Python, Postgres is a must.
Familiarity with SQL, APIs, monitoring, and logging tools
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