About the role

Solutions Author enhancing audit software for Caseware, leveraging audit and accounting experience in developing innovative cloud-based applications.

Responsibilities

Perform content implementation in new products and enhancements in existing products using platform features available, while being adaptive to changing requirements.
Balance the creation of efficiencies in solutions by adding logic to drive automation, while implementing content to ensure compliance with the relevant standards.
Perform quality assurance of new and existing products, to meet deliverables and timelines commitments.
Properly document design changes for both internal use and client use in technical bulletins and training materials including videos.
Build a strong understanding of the Caseware products and solutions involved in, the product strategy, roadmap, and current release, as well as of the broader Caseware ecosystem.
Work closely with clients through online support to identify causes for reported issues, and determine the best solutions. Periodic rotation through client support is to be expected.
Maintain appropriate levels of communication with Product Lead and stakeholders on development progress, scope, and roadblocks.
Work collaboratively across squads and teams to get dependent features delivered and are available to the squad and answer questions quickly for the team.
Be the champion and voice of customers.
Bring the customer's voice into the product creation process.
Drive for the best customer experience possible.

Has prior work experience in an Audit and Accounting practice, with a strong interest in technology.
Takes ownership of the work and is accountable for executing in a timely manner.
Is able to effectively work independently and without daily supervision.
Is results oriented - willing to roll up their sleeves and take initiative.
Is detail-oriented and capable of delivering accurate, high-quality compliant deliverables - Quality is a top priority for you and CWI, and by focusing on quality, you help deliver greater value to our customers.
Is a team player who can also be independent, prioritise work and has strong project and time management skills.
Is able to continually improve by learning from past mistakes, feedback provided and seeking learning opportunities.
Is willing to challenge peers and be challenged - debate and iterate.
Understand customer/user needs of the content within the product to make recommendations on content-based features/functionality.
Experience liaising with clients and prioritizing/accessing requests.

Innovation is at our core. We work with cutting-edge technology in accounting and financial reporting, constantly pushing the boundaries to create impactful software solutions.
We are committed to a collaborative culture, where your ideas are valued, and knowledge sharing is encouraged within a supportive, inclusive team.
Work-life balance is important to us. We offer flexible work options, remote opportunities, and generous time-off policies to ensure a healthy work-life balance.
We offer competitive compensation, including a competitive salary and comprehensive benefits such as health insurance and retirement plans.
We are driven by impactful work. Your contributions directly affect how our clients manage financial processes and drive their success.
Recognition and rewards matter to us. We celebrate hard work through recognition programs, performance bonuses, and opportunities for career growth.
We embrace global opportunities. Work on international projects and collaborate with a diverse, global team.