Regional Medical Director overseeing clinical strategy for Crossover Health in the Bay Area. Focus on improving patient engagement, quality, and overall health services strategy.
About the role
- Clinical Director leading staff training and development in a behavioral health program. Responsible for oversight of clinical services and supporting multi-disciplinary teams.
Responsibilities
- Consult and collaborate to plan and refine clinical aspects of the program and enhance the overall participant experience.
- Serve as a liaison to the Quality, Data & Analytics and Evaluation units to coordinate responses to emerging trends in clinical presentation that address the needs of participants, with data-driven decision making.
- Identify, monitor, and track key performance metrics that may be measured to evaluate program opportunities for improvements.
- Present as a liaison between NYCDOHMH and city-wide IMT agencies, during NYCDOHMH meetings with primary management and clinical oversight in accordance with NYCDOHMH procedures.
- Directly plan, guide and support the work of the IMT team.
- Coach and develop staff’s practice skills by providing live and virtual training on a variety of topics such as assessment, documentation, risk management and other areas.
- Facilitate and participate in individual and group supervision to enable staff development and progress toward higher levels of professional licensure.
- Assist in the development and delivery of clinical training for staff and interns.
- Identify training needs and contribute to ongoing professional development initiatives.
- Support staff growth through feedback, coaching and skills development.
- Provide individual and group clinical supervision to staff working towards licensure and clinical hour requirements. (Must have SIFI), engage staff in weekly social work supervision group.
- Support the team leaders with clinical decision making and case consultation.
- Responsible for the development and implementation of evidence-based approaches within the department, including the coordination of new initiatives designed to improve services for participants and the work quality of direct service staff.
- Collaborate with site managers in facilitating clinical and high-risk meetings to support positive outcomes for participants who present with complex needs.
- Provide expert clinical consultation to direct service staff and supervisors in multiple formats that is consistent with the organization’s mission, vision and values.
- Assist staff in crisis assessments, intervention, and de-scalation in accordance with established protocols.
- Help ensure we maintain a safe working environment by reporting any hazards or unsafe conditions, e.g., liquid spill in hallway, to the appropriate facilities staff member or supervisor.
- Monitor and evaluate the quality of clinical services provided to ensure high standards of care.
- Conduct regular audits of clinical documentation to ensure accuracy, completeness and compliance with city regulations.
- Identify areas for improvement, corrective actions or clinical enhancements as needed.
- Assist with interviewing, hiring and onboarding clinical staff and interns supporting the Senior Director.
- Supporting new hires by ensuring orientation is complete, clinical expectations and early supervision.
- Other duties as assigned by the Quality Director.
Requirements
- Licensed Clinical Social Worker with a minimum of five years of relevant direct service experience.
- Ability to take initiative, prioritize duties, problem solve, meet deadlines, work well under pressure and maintain a positive, enthusiastic work ethic.
- Documented experience training staff in a social service setting
- Knowledge and ability to apply Evidenced-based approaches to appropriate clinical situations in a behavioral health program setting.
- Availability to work during established program times and travel to various client sites to a company necessary, in the 5 IMT boroughs.
- Strong foundation in CBT, Trauma-informed Care, Crisis Response and Cultural Competency
- Ability to work effectively with diverse teams
Benefits
- Medical
- Dental
- Vision
- Vacation and Paid Time Off – starting at 25 days-off annually, plus an additional summer self-care day
- 12 Paid Holidays per year
- Retirement 403b
- Competitive matching up to 6%
- Employee Referral Program
Job title
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Experience level
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Degree requirement
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