Travel Product Manager responsible for developing unforgettable adventures in Southeast Asia for a global adventure travel company focused on sustainability.
Responsibilities
You will create unforgettable worldwide adventures - be it a cultural holiday, a bucket-list trek, a cycle ride through the backroads, or an amazing family adventure
Develop and deliver sustainable, profitable itineraries which operate within safety guidelines
Monitor feedback and innovating your product to ensure that Explore always offers market leading trips
Look after a variety of destinations specifically Vietnam, Thailand, Cambodia, and Laos
Manage this portfolio of tours and be (or become) the company expert for these regions
Conduct competitor analysis and onboarding a new local partner
Present at trade or customer events
Answer pre-travel questions or discuss recent trip experiences with customers
Take on responsibility for the out of hours duty phone on a rota basis
Requirements
Extensive travel experience in Southeast Asia
Good working knowledge of the small group adventure market
Experience of working in a product role in the past
A passion for sustainable travel, and a knowledge of what this means
Must be able to celebrate diversity and build great relationships with global partners
Strong written and verbal communication skills are essential
Passionate about providing exceptional customer experiences
Experience of delivering quality improvements to a portfolio of tours would be beneficial
A growth mentality is essential
Curious and quick to adapt
Confident with bringing new ideas to the table
A strong negotiator and someone who gets things done
Experience of working to tight deadlines, under pressure
Excellent attention to detail
Able to travel overseas to visit suppliers
Benefits
Work life balance is important and open to discussion on flexible working patterns (minimum 4 days per week)
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