Media Controller overseeing international media budgets and performance indicators at Mediaplus in Köln. Collaborating with client service teams and preparing analytical reports for marketing strategies.
About the role
- Senior Credit Controller managing escalated invoice disputes for B2B partners at GetAgent. Ensuring partner relationships are maintained while handling complex credit control issues amid a growing team.
Responsibilities
- Serve as a dedicated point of contact for escalated credit control complaints, ensuring partners feel heard and valued.
- Investigate complex cases, analyse account histories and determine appropriate resolutions.
- Handle complaints verbally and in writing, maintaining clarity, accuracy and compliance with internal communication principles.
- Recommend appropriate further action, including write-offs, concessions, or legal escalation, when necessary.
- Identify recurring issues and propose process improvements to reduce future escalations and risk.
- Provide insight and feedback to leadership on trends, risk areas and partner experience.
- Mentor and coach Credit Controllers on complaint handling and best practices, raising standards across the team.
- Lead by example, demonstrating professionalism, empathy, and excellent service at all times.
Requirements
- Experience and confidence resolving escalated issues / disputes with clients over the phone.
- Experience working with ongoing B2B accounts, with a focus on building and strengthening relationships.
- Ability to build rapport
- Resilience
- Ability to gather necessary information and context to support with decision making - presenting cases in a logical manner
- Good negotiation skills
- Excellent written and numerical skills
- Ability to think on your feet and respond to problems
- Active listening skills: To understand customer concerns and find appropriate solutions.
- Professional and empathetic approach
Benefits
- Private Medical Cover
- L&D Allowance
- Wellbeing Allowance
- Perks at Work
- Hybrid Working (3 days in the office, 2 WFH)
- Various opt In schemes
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Controller managing financial planning, reporting, and cost management at Glencore's Nordenham facility. Collaborating with stakeholders for strategic business integration.
Junior Controller creating reports and analyses using Power BI and Excel at VINCI. Collaborating with departments for financial processes and supporting annual financial closings.
Junior Controller creating reports, dashboards, and analysis with Power BI and MS Excel at VINCI Facilities. Collaborating on financial processes and improvements in the organization.
Controller managing financial performance metrics for IMO Oberflächentechnik in Germany. Involved in budget planning, economic analysis, and strategic decision support.
Junior Logistikcontroller responsible for data collection, cost distribution, and budget planning in logistics. Engaging in detailed reports and analysis to support operational goals.
Risk Controller ensuring economic stability and future viability. Collaborating with decision - makers and taking responsibility for impactful analyses.
Assistant Controller at Vulcan Elements responsible for financial reporting and compliance in manufacturing. Supporting accounting processes and enhancing internal controls in a fast - paced environment.
Senior Project Controller at Babcock managing complex manufacturing projects in the nuclear sector. Leading project controls team and ensuring integrated project delivery.
Shopfloor Controller supporting manufacturing operations and closing completed production orders. Training segment employees on established processes while ensuring data accuracy in manufacturing systems.