Assistant Controller providing accounting services for clients in State and Local Government. Act as consultant on accounting best practices while managing multiple client engagements.
About the role
- Senior Credit Controller managing escalated invoice disputes for B2B partners at GetAgent. Ensuring partner relationships are maintained while handling complex credit control issues amid a growing team.
Responsibilities
- Serve as a dedicated point of contact for escalated credit control complaints, ensuring partners feel heard and valued.
- Investigate complex cases, analyse account histories and determine appropriate resolutions.
- Handle complaints verbally and in writing, maintaining clarity, accuracy and compliance with internal communication principles.
- Recommend appropriate further action, including write-offs, concessions, or legal escalation, when necessary.
- Identify recurring issues and propose process improvements to reduce future escalations and risk.
- Provide insight and feedback to leadership on trends, risk areas and partner experience.
- Mentor and coach Credit Controllers on complaint handling and best practices, raising standards across the team.
- Lead by example, demonstrating professionalism, empathy, and excellent service at all times.
Requirements
- Experience and confidence resolving escalated issues / disputes with clients over the phone.
- Experience working with ongoing B2B accounts, with a focus on building and strengthening relationships.
- Ability to build rapport
- Resilience
- Ability to gather necessary information and context to support with decision making - presenting cases in a logical manner
- Good negotiation skills
- Excellent written and numerical skills
- Ability to think on your feet and respond to problems
- Active listening skills: To understand customer concerns and find appropriate solutions.
- Professional and empathetic approach
Benefits
- Private Medical Cover
- L&D Allowance
- Wellbeing Allowance
- Perks at Work
- Hybrid Working (3 days in the office, 2 WFH)
- Various opt In schemes
Job title
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Experience level
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Location requirements
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