Business Controller overseeing financial reporting and planning within EMEA subsidiaries at Puig. Partnering with teams to deliver business plans and ensure compliance with internal control policies.
About the role
- Senior Credit Controller managing escalated invoice disputes for B2B partners at GetAgent. Ensuring partner relationships are maintained while handling complex credit control issues amid a growing team.
Responsibilities
- Serve as a dedicated point of contact for escalated credit control complaints, ensuring partners feel heard and valued.
- Investigate complex cases, analyse account histories and determine appropriate resolutions.
- Handle complaints verbally and in writing, maintaining clarity, accuracy and compliance with internal communication principles.
- Recommend appropriate further action, including write-offs, concessions, or legal escalation, when necessary.
- Identify recurring issues and propose process improvements to reduce future escalations and risk.
- Provide insight and feedback to leadership on trends, risk areas and partner experience.
- Mentor and coach Credit Controllers on complaint handling and best practices, raising standards across the team.
- Lead by example, demonstrating professionalism, empathy, and excellent service at all times.
Requirements
- Experience and confidence resolving escalated issues / disputes with clients over the phone.
- Experience working with ongoing B2B accounts, with a focus on building and strengthening relationships.
- Ability to build rapport
- Resilience
- Ability to gather necessary information and context to support with decision making - presenting cases in a logical manner
- Good negotiation skills
- Excellent written and numerical skills
- Ability to think on your feet and respond to problems
- Active listening skills: To understand customer concerns and find appropriate solutions.
- Professional and empathetic approach
Benefits
- Private Medical Cover
- L&D Allowance
- Wellbeing Allowance
- Perks at Work
- Hybrid Working (3 days in the office, 2 WFH)
- Various opt In schemes
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Credit Controller managing debtor accounts at Veolia Australia. Engaging in cash collections, resolving disputes, and maintaining reports to ensure compliance with company policies.
Cost Controller managing project financials during wind turbine construction phases. Involves cost analysis, reporting, and collaboration with cross - functional teams.
Controller leading accounting and finance operations at a venture - backed SaaS company. Responsible for financial accuracy, forecasting, and cross - functional collaboration in a hybrid work environment.
Controller at JETSET Pilates overseeing financial integrity and operational excellence in a fast - scaling environment. Collaborating with teams to maintain brand standards and support franchise growth.
Controller at HASI managing accounting operations for sustainable investments. Leading month - end close, internal controls, and financial reporting for diverse portfolios.
Financial Controller Supervisor leading financial operations and overseeing accountants at ECCO Gulf Majorel Qatar. Responsible for compliance, reporting, and strategic planning.
FP&A Controller at ABB analyzing financial results and improving processes for $1B US region. Collaborating with cross - functional teams to ensure compliance and enhance operational efficiency.
Controller leading financial operations for CORE Stagwell, ensuring compliance and accuracy in financial reporting within the Philippines. Manages accounting functions and supports corporate initiatives while working with Shared Services.
Cost Control Analyst in finance for Vestas, overseeing budget compliance and cost allocation analysis. Key duties include managing hourly rate composition and supporting operational excellence within the company.