Hybrid Enrollment Counselor – Part-Time, Student Employee

at The Church of Jesus Christ of Latter-day Saints

• Job title: Enrollment Counselor – Part-Time, Student Employee
• Job type: Part Time
• Experience level: Entry level
• Salary: $13 per hour
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Salt Lake City, United States

About the role

• Enrollment Counselor guiding prospective students through the application process at BYU-Pathway Worldwide. Providing support to enrolled students and ensuring clarity in admissions requirements.

Responsibilities

• Guide prospective students through the application process, ensuring clarity and accuracy at every stage.
• Respond promptly and effectively to inquiries from prospective and enrolled students regarding program details, admissions requirements, and related matters.
• Provide personalized support to enrolled students awaiting Mentor assignments, offering assistance and reassurance throughout the interim period.
• Provide detailed documentation of interactions with students.
• Utilize the Knowledge Base when providing information, ensuring accuracy and clarity.
• Demonstrate strong written, verbal, and visual communication skills to convey information clearly and professionally.
• Specialize in delivering timely and valuable assistance to students, ensuring their needs are met with efficiency and effectiveness.
• Handle complex situations with domestic students, demonstrating empathy, patience, and expertise in navigating various scenarios.
• Collaborate effectively with leaders to optimize the enrollment process and enhance the student experience.

Requirements

• High School Diploma/GED or Equivalent or current enrollment in PathwayConnect
• Current CES Student at one of the following institutions:
• - BYU-Pathway Worldwide
• - Ensign College
• - BYU - Idaho
• - Brigham Young University
• - BYU-Hawaii (Living in Utah or Idaho)
• Students on an F-1 or J-1 visa must currently be enrolled at Ensign College
• Exceptional attention to detail and organizational skills.
• Strong written, verbal, and visual communication abilities.
• Ability to empathize and effectively address the needs of diverse student populations.
• Proficiency in utilizing relevant software and systems to streamline processes and enhance productivity.
• Ability to work both independently and collaboratively in a fast-paced environment.
• Commitment to upholding the highest standards of professionalism and customer service.
• Flexibility to adapt to changing priorities and evolving requirements.