About the role

  • Service Desk Engineer providing technical support within a collaborative team for Capgemini clients. Working on software, hardware, and network problem resolutions under supervision with a variety of customers.

Responsibilities

  • Work under supervision as part of a 5- to 10-person team providing technical software hardware and network problem resolutions to Capgemini customers.
  • Assist with the diagnosis of problems determining and implementing appropriate solutions, guiding and/or communicating resolutions to customers.
  • Work Monday – Friday on a variable roster, can be discussed at interview/on offer.

Requirements

  • At least 1 year’s L1/Service Desk technical support experience.
  • A keen interest in computers and the tech industry.
  • Experience in front-facing customer service.
  • Optional Skills: Ticket management via ServiceNow.
  • Excellent communication skills both verbal & written.

Benefits

  • Positive work-life balance
  • Learning and development opportunities
  • Flexible working arrangements

Job title

Service Desk Engineer

Job type

Experience level

Junior

Salary

Not specified

Degree requirement

No Education Requirement

Tech skills

Location requirements

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