Service Desk Engineer providing technical support within a collaborative team for Capgemini clients. Working on software, hardware, and network problem resolutions under supervision with a variety of customers.
Responsibilities
Work under supervision as part of a 5- to 10-person team providing technical software hardware and network problem resolutions to Capgemini customers.
Assist with the diagnosis of problems determining and implementing appropriate solutions, guiding and/or communicating resolutions to customers.
Work Monday – Friday on a variable roster, can be discussed at interview/on offer.
Requirements
At least 1 year’s L1/Service Desk technical support experience.
A keen interest in computers and the tech industry.
Experience in front-facing customer service.
Optional Skills: Ticket management via ServiceNow.
Excellent communication skills both verbal & written.
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