Design Interface Manager overseeing design interfaces in complex infrastructure projects at Arcadis. Leading interface management processes and technical coordination across engineering disciplines.
About the role
- Conversational Designer role at Capgemini focusing on telecom-specific challenges and conversational interface design, with an emphasis on analytics and GCP services.
Responsibilities
- Knowledge of telecom-specific challenges such as call routing, number portability, and service provisioning.
- Experience with analytics tools for conversational performance tracking.
- Familiarity with agile methodologies and design thinking.
- Strong understanding of GCP architecture and services relevant to CCAS.
Requirements
- 10+ year of experience, including 3+ years of experience designing conversational interfaces or virtual agents, preferably in the telecom domain.
- Experience with Dialogflow CX, including flow design, fulfillment, and testing.
- Proficiency in Python for developing webhook services and automation scripts
- Experience with webhooks, RESTful APIs, and backend integration patterns.
- Familiarity with telecom systems such as CRM, billing platforms, and IVR.
- Hands on knowledge using Gen AI, Playbooks & CCAI Insights
- Experience with Speech-to-Text, Text-to-Speech, and Agent Assist.
- Google Cloud certifications (e.g., Professional Cloud Developer, Contact Center AI specialization).
Benefits
- Flexible work
- Healthcare including dental, vision, mental health, and well-being programs
- Financial well-being programs such as 401(k) and Employee Share Ownership Plan
- Paid time off and paid holidays
- Paid parental leave
- Family building benefits like adoption assistance, surrogacy, and cryopreservation
- Social well-being benefits like subsidized back-up child/elder care and tutoring
- Mentoring, coaching and learning programs
- Employee Resource Groups
- Disaster Relief
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