KYC & Onboarding Analyst supporting customers during the registration and verification process at Play North. Reviewing documents, assisting with issues, and contributing to the KYC lifecycle.
About the role
- Senior Associate, Process Manager designing and maintaining AML training materials for Capital One. Collaborating with stakeholders and subject matter experts on instructional design and learner engagement.
Responsibilities
- Design, develop, and maintain learning materials and performance support tools based on industry design standards for a given modality
- Create measurable learning objectives, leaders and participant materials and tools, experiential scenarios, case studies, simulations, and assessment and evaluation questions
- Provide training solutions that demonstrate an understanding of adult learning principles
- Participate in project kick off meetings, check-ins with team members and/or stakeholders
- Conduct stakeholder, subject matter expert, and learner interviews
- Recommend and document project instructional standards and strategies
- Engage with project team members by conducting on-going reviews to ensure outcomes are on track
- Partner with content developers to support material development as needed
- Create behavior-based case studies, assessments, and evaluation methods
- Assist leadership by identifying issues, diagnosing problems, generating alternative solutions
- Assume personal responsibility for projects and follow-through to completion
- Manage multiple e-learning projects at one time
- Create buy in for training modalities and hold self, team and/or stakeholders accountable to project timelines
Requirements
- High School Diploma, GED, or equivalent certification
- At least 2 years experience in instructional design methodology
- At least 2 years experience in content development
- At least 2 years experience in Authoring applications using Captivate or Articulate
- At least 2 years experience using Google Suite
- At least 1 year experience with video and audio editing
- Bachelor's Degree (preferred)
- 3+ years experience in instructional design methodology (ADDIE/SAM/AGILE) and content development (preferred)
- 3+ years experience in Authoring applications: Captivate, Articulate (preferred)
- 3+ years of experience with video and audio editing (preferred)
- Experience integrating HTML, CSS, and/or JavaScript in Authoring applications (preferred)
- Experience with project management and managing multiple, simultaneous tasks (preferred)
- Anti-Money Laundering (AML) experience (preferred)
Benefits
- Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
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