Director of Anti - Money Laundering investigations at Fidelity, leading a team to handle financial crimes compliance and regulatory requirements.
About the role
- KYC & Onboarding Analyst supporting customers during the registration and verification process at Play North. Reviewing documents, assisting with issues, and contributing to the KYC lifecycle.
Responsibilities
- Review and verify customer documents in line with KYC and AML requirements.
- Review and assess ID scan rejections and escalate complex cases appropriately.
- Assist customers who experience issues during registration.
- Follow up on incomplete registrations (email/calls where required).
- Monitor onboarding queues, minimize delays and keep our customers informed about their next steps.
- Stay up to date with onboarding procedures and regulatory updates.
- Contribute to managing the KYC lifecycle.
- Spot and report bugs or inefficiencies, identify gaps in processes.
- Work closely with CS, P&F, AML, Product teams, other internal stakeholders and external providers when needed.
Requirements
- Fluent in the English and Dutch language.
- Strong attention to detail critical thinking, and a user-centered approach.
- Clear and professional communication skills.
- Basic understanding of compliance, KYC, or regulated environments (preferred but not mandatory).
- Responsible, organized, and able to work independently.
- Flexible to cover shifts including mornings, evenings, and weekends.
Benefits
- A hybrid working model.
- Competitive salary based on experience and qualifications.
- Brand new offices.
- Private parking.
- Private Health insurance.
- Wellness allowance up to €600 per year.
- Employee assistance program with Richmond Foundation.
- Birthday wishes with something special.
- Office lunches and daily nibbles such as fresh fruit and healthy snacks.
- Meal allowance.
- Lots of great company discounts.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
CO
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