IMEx Implementation Lead overseeing the delivery of IMEX Ecosystem Care for Pfizer's governance council. Collaborating with cross - functional teams to structure and implement solutions through effective standard work.
About the role
- Governance Coordinator ensuring quality and compliance across both clinic and pharmacy settings. Collaborating with teams to improve patient care while resolving complaints and conducting audits.
Responsibilities
- Lead the investigation of complaints from patients and other stakeholders.
- Collaborate with teams internally to gather data, identify root causes, and implement corrective and preventive actions (CAPA).
- Maintain accurate documentation of complaints investigations and track resolutions.
- Support on medication quality complaints
- Support patients with complaints
- Assist in preparing for internal and external audits in both clinical and pharmacy environments.
- Conduct routine quality checks to ensure compliance with regulatory requirements.
- Support the development and implementation of action plans to address audit findings.
- Participate in continuous quality improvement initiatives.
- Contribute to the development, review, and revision of Standard Operating Procedures (SOPs).
- Provide training and support to staff on quality processes and regulatory requirements.
- Stay up to date with healthcare regulations, particularly relating to clinical care and pharmacy practice.
- Ensure documentation and processes comply with national standards.
- Work closely with both clinical and pharmacy teams to ensure seamless communication and collaboration on quality-related matters.
- Serve as a point of contact for quality issues, providing guidance and support as needed.
Requirements
- Previous experience in quality assurance, preferably within a healthcare, clinical, or pharmacy setting.
- Familiarity with healthcare regulations and standards (e.g., CQC, GPhC, MHRA).
- Strong analytical, organizational, and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Proficiency in Microsoft Office Suite and quality management systems.
- Attention to detail and a commitment to accuracy.
- Ability to manage multiple tasks and meet deadlines.
- Strong investigative and root cause analysis skills.
- Collaborative mindset with a proactive, solution-oriented approach.
Benefits
- Competitive salary
- 25 days holiday (rising to 27 after one year, rising to 30 after two years) + bank holidays
- 5% matched pension
- Cycle-to-work scheme
- Enhanced Maternity & Paternity Leave
- Opportunities for development and growth
- A dynamic and supportive work environment
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