Customer Solutions Consultant providing technical support and assistance to SiteMinder customers. Engage with diverse customers while maintaining strong relationships through high levels of customer service.
About the role
- Solutions Architect in Individual Wealth Technology team at Canada Life, overseeing high quality technology solutions and architectural strategy development.
Responsibilities
- Defines and facilitates a solution architecture that leverages enterprise capabilities and efficient usage of processes, technology, data and people to align these capabilities
- Consults with business partners and delivery stakeholders
- Participates in the definition of, and helps to maintain the technical solution architecture(s)
- Actively participates in the discussions which drive the architectural decisions for the team and develop the technical vision and direction for the solution
- Defines and creates candidate architecture solutions
- Defines and maintains solution architectures for applications
- Ensures quality designs when involved in solutioning any infrastructure and development issues
- Proactively identifies opportunities where solutions can enhance organizational efficiency
- Actively engaged as the team works to solve complex problems
- Keeps abreast of latest technological/industry trends
- Acts as trusted technology advisor/advocate for business units
- Supports the development of technology roadmaps and proposals to achieve business plans
- Works closely with all team members to create solutions that accommodate future architectural changes and designs
- Identify critical driving forces of process, data, people and technology and identify any changes or improvements that can be made
Requirements
- Bachelor Computer Science / Software Engineering degree or equivalent experience
- Minimum 7 years of related experience in technology environments
- Minimum of 4 years working as an architect with experience on large scale projects enabling business to achieve the goals and objectives
- Experience leading architecture activities in conjunction with the Enterprise Architect or Portfolio Architect
- Experience in Wealth Management technology ecosystems
- Experience with Web Technologies and Networking TCP/IP, DNS, Proxy, Reverse Proxy, SSL/TLS, SFTP
- Proven business acumen demonstrated through a broad understanding of an organization, functions, practices, trends and competition
- Financial knowledge demonstrated through the ability to calculate the Total Cost of Ownership (TCO) and Return on Investment (ROI)
- Values simplicity, ability to simplify difficult concepts
- Ability to foster collaborative stakeholder relationships across multiple business functions
Benefits
- Health insurance
- Retirement plans
- Flexible work arrangements
- Professional development
- Paid time off
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