Content Developer acting as a senior document resource for insurance documentation and governance. Leading drafting efforts and maintaining consistent language across multi-departmental teams.
Responsibilities
Act as the senior document resource supporting technical and supervisory staff across administration regions and departments
Lead complex document drafting, governance, and production efforts
Serve as a subject matter expert on product interpretation, compliance, and legislative impacts
Develop standardized wording for use in group insurance documents in collaboration with the Group Products and Legal departments
Maintain content libraries to ensure consistent and accessible language for document analysts
Create and manage prototypes that support automation and improve drafting efficiency across teams
Provide guidance and support to contract and booklet drafting teams and other business areas on complex drafting and interpretation
Support high-visibility clients and projects including strategic initiatives
Develop and maintain support materials and documentation for knowledge sharing, compliance, legal, and historical purposes
Requirements
6–9 years of experience in document drafting or related roles
Strong knowledge of group insurance products (life, accident, disability, health & dental)
Exceptional written and verbal communication skills, including legal and plain language drafting
Extensive experience with document systems (e.g., ACE, MS Word) and drafting procedures
Proven ability to manage drafting projects and provide expert guidance
Strong analytical, problem-solving, and decision-making skills
Ability to work independently and collaboratively in a cross-functional environment
University Degree in a relevant field or equivalent experience
LOMA/CEBS certifications are considered assets
Proficiency in French is considered an asset
Technical writing skills and experience with business cases, decision requests, and compliance documentation
Benefits
Competitive salary
Opportunities for professional development
Flexible work arrangements
Diverse and inclusive workplace
Additional details of total rewards program to be discussed if selected
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