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About the role
- Bilingual Investigator supporting Market Conduct Investigations to protect Canada Life’s integrity. Reviewing and resolving allegations of negligence by financial advisors and mutual fund representatives.
Responsibilities
- Review customer complaints alleging misconduct and negligence by financial advisors
- Interview customers and advisors by telephone to obtain complaint details and transaction history
- Review and analyze large volumes of documentation in policy/account files
- Liaise with internal stakeholders to determine resolution options
- Draft comprehensive decision letters to customers
- Report the outcome of complaint reviews to senior management and other key stakeholders
- Respond to requests and inquiries for information from Regulators
Requirements
- Bilingualism (fluent in French and English)
- A post-secondary degree, plus experience and knowledge of the legal, compliance, financial, and/or insurance industries
- Mutual fund and/or securities knowledge, which may be demonstrated by successful completion of relevant financial industry courses
- Demonstrated knowledge and experience resolving complaints and/or conflicts
- A strong understanding of privacy obligations and regulatory requirements involving life insurance, mutual fund, and/or securities products
- Ability to communicate clearly in both French and English
- Strong analytical and problem-solving skills
Benefits
- Competitive salary
- Opportunities for professional development
- Inclusive and accessible environment
- Diverse workplace
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