About the role

  • Consultor de Viagens providing travel consultancy and sales at BWT Operadora. Focused on tourism services and customer satisfaction in Manaus/AM.

Responsibilities

  • Provide specialized travel consultancy and resolve customer inquiries via digital channels and telephone;
  • Prepare quotes and sell travel services (packages and forfait) to customers through the Sales Portal;
  • Meet targets established by Management;
  • Analyze, synthesize and report on trends or issues in destinations within your area of expertise;
  • Participate in training sessions;
  • Request blocks and reservations of tour packages from suppliers;
  • Respond to, inform, and clarify any questions from the operations team regarding bookings made;
  • Act as an agent of change and continuous improvement for your area, aligned with the company’s strategic planning, optimizing internal processes;
  • Care for and safeguard equipment and systems provided by BWT or partners, reporting any damage or issues identified;
  • Deliver on customer expectations by addressing requests submitted by customers, and evaluate recurring situations so they can be handled via the Sales Portal.

Requirements

  • Availability to work on-site in Manaus, AM;
  • Previous sales experience;
  • Proficiency in Microsoft Office;
  • Experience in the tourism industry.

Benefits

  • Swile meal voucher;
  • Transportation voucher;
  • Health insurance (Amil);
  • Dental care (Dental Uni);
  • Psychological counseling;
  • Nutritional support;
  • Total Pass;
  • Partnership with SESC;
  • Birth benefit;
  • Birthday day off;
  • Discounts on higher education courses at Uniasselvi;
  • Discount club.

Job title

Travel Consultant

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

High School Diploma

Location requirements

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