Business Unit Risk Specialist providing risk management expertise and support in financial institution. Engaging with stakeholders for compliance with risk program requirements across Business Unit.
About the role
- Specialist in AI Agents Skill Governance at a leading Brazilian bank recognized for diversity. Responsibilities include developing soft skills and voice governance for AI agents.
Responsibilities
- Develop, maintain and evolve taxonomies of soft skills applicable to AI agents.
- Define operating criteria, autonomy limits and behavioral standards for agents across different contexts.
- Structure behavioral governance models for agents, aligned with internal policies and regulatory requirements.
- Ensure adherence to the institutional code of conduct and the principles of responsible AI use.
- Define, implement and govern the tone of voice for AI agents.
- Ensure communication consistency across agents, channels and customer journeys.
- Design and operate behavioral and tone-of-voice validation tests.
- Define and monitor indicators and KPIs for behavioral adherence.
Requirements
- Experience with applied AI, LLM-based systems or intelligent agents.
- Proven ability to model behaviors, soft skills and tone of voice in a structured, operationalizable way.
- Experience with testing, metrics, validation, A/B testing and production model monitoring.
- Strong ability to translate between strategic language (brand, culture, people) and technical implementation.
- Experience in prototyping, experimentation and iterative development.
- Solid understanding of governance, ethics, risk mitigation and autonomy controls in AI.
- Availability for a hybrid work model, on-site 2x per week in São Paulo (Morumbi area).
Benefits
- Diversity and inclusion
- Opportunity to propose new ideas and drive innovation
- Collaboration and teamwork
- Continuous growth and support for skills development
- Workplace equity
- Health benefits and wellness support
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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