Specialist in Regulatory Compliance supporting sustainability initiatives at FERI Group. Responsible for analysis, reporting, and development of sustainable finance products.
About the role
- Compliance Specialist handling sensitive account requests and safeguarding data at Bumble, the Love Company. A guardian of member trust managing compliance with global privacy standards.
Responsibilities
- Resolve complex member requests related to account access, identity updates, and data rights, ensuring compliance with global privacy regulations such as GDPR and other regional frameworks.
- Assess identity verification and account integrity concerns using established decision trees and standard operating procedures, taking ownership of cases from intake through resolution.
- Use case management systems and AI-supported tools to triage, investigate, and document cases efficiently while maintaining accuracy and audit-ready records.
- Identify high-risk, ambiguous, or sensitive cases and escalate appropriately using defined risk frameworks, demonstrating Courage and sound judgment.
- Maintain service level agreements (SLAs) while balancing empathy and policy adherence to protect both members and the business.
- Contribute to quality improvement by incorporating feedback from audits and coaching, reducing rework and strengthening first-time-right resolution.
- Surface trends, recurring issues, or potential policy gaps to Supervisors, helping the team see things through from insight to impact.
- Collaborate cross-functionally with Trust & Safety, Legal, and Operations partners, taking ownership of outcomes and adapting with an agile mindset as policies evolve.
Requirements
- Typically requires 2–4 years of experience, though we welcome candidates with alternative backgrounds that demonstrate equivalent skills.
- Experience in customer support, compliance operations, Trust & Safety, or environments involving sensitive data handling.
- Working knowledge of privacy and data protection principles (e.g., GDPR or similar regulatory frameworks) and comfort applying structured policies to real-world scenarios.
- Strong attention to detail with the ability to manage multiple cases in a fast-paced, SLA-driven environment while maintaining high quality standards.
- Confident using case management systems, internal operational tools, and AI-enabled workflows to support accuracy and efficiency.
- Demonstrates Respect and Excellence by balancing empathy for members with consistent policy adherence.
- Comfortable escalating when something feels unclear or high-risk, showing sound judgment and ownership.
- Curious and growth-oriented, actively incorporating feedback, collaborating with purpose, and adapting processes with an agile mindset as tools and policies evolve.
Benefits
- Inclusion at Bumble Inc.
- Equal opportunity employer
- Reasonable adjustments for applicants
Job title
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Experience level
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Degree requirement
No Education Requirement
Location requirements
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