Reliability and Performance Engineer at Broadvoice ensuring infrastructure stability and efficiency. Driving initiatives for system reliability and supporting SLO/SLI framework in a collaborative environment.
Responsibilities
Design and implement comprehensive reliability strategies to ensure that infrastructure and applications remain resilient, scalable, and deliver consistently high performance
Own the optimization of system performance by proactively identifying bottlenecks and anticipating challenges to minimize customer impact and maintain seamless service
Work closely with Infrastructure and Product teams to define and align SLOs and SLIs that reflect both technical goals and exceptional user experience in a real-time communications environment
Lead root cause analyses and post-incident reviews to drive continuous improvements in system reliability, availability, and operational maturity
Develop automation and tooling to empower teams in monitoring, testing, and enhancing reliability at scale across platforms
Manage capacity planning and forecasting efforts to ensure the communication platforms scale efficiently alongside business growth and increasing customer demand
Participate actively in on-call rotations, contributing to a culture of operational excellence, rapid incident response, and minimizing downtime in a mission-critical environment
Requirements
3+ years of experience in SRE, performance engineering, or infrastructure roles
Strong understanding of distributed systems, cloud infrastructure (AWS preferred), and networking
Proficiency in observability tools (e.g., Prometheus, Grafana, Datadog)
Experience with performance profiling, load testing, and benchmarking
Solid scripting or programming skills (e.g., Python, Go, Bash)
Familiarity with SIP/VoIP systems and real-time communications
Experience working in a SaaS or multi-region infrastructure environment
Knowledge of incident management and reliability frameworks (e.g., Google SRE model)
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