Workplace Services Engineer managing facility management responsibilities, data analysis, and sustainability initiatives. Collaborating with teams to improve user experience at Zurich's campus.
About the role
- Reliability and Performance Engineer at Broadvoice ensuring infrastructure stability and efficiency. Driving initiatives for system reliability and supporting SLO/SLI framework in a collaborative environment.
Responsibilities
- Design and implement comprehensive reliability strategies to ensure that infrastructure and applications remain resilient, scalable, and deliver consistently high performance
- Own the optimization of system performance by proactively identifying bottlenecks and anticipating challenges to minimize customer impact and maintain seamless service
- Work closely with Infrastructure and Product teams to define and align SLOs and SLIs that reflect both technical goals and exceptional user experience in a real-time communications environment
- Lead root cause analyses and post-incident reviews to drive continuous improvements in system reliability, availability, and operational maturity
- Develop automation and tooling to empower teams in monitoring, testing, and enhancing reliability at scale across platforms
- Manage capacity planning and forecasting efforts to ensure the communication platforms scale efficiently alongside business growth and increasing customer demand
- Participate actively in on-call rotations, contributing to a culture of operational excellence, rapid incident response, and minimizing downtime in a mission-critical environment
Requirements
- 3+ years of experience in SRE, performance engineering, or infrastructure roles
- Strong understanding of distributed systems, cloud infrastructure (AWS preferred), and networking
- Proficiency in observability tools (e.g., Prometheus, Grafana, Datadog)
- Experience with performance profiling, load testing, and benchmarking
- Solid scripting or programming skills (e.g., Python, Go, Bash)
- Familiarity with SIP/VoIP systems and real-time communications
- Experience working in a SaaS or multi-region infrastructure environment
- Knowledge of incident management and reliability frameworks (e.g., Google SRE model)
Benefits
- Grow Your Career
- Enjoy Flexibility
- Community & Culture
- Make an Impact
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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