Application Support Engineer providing Level 2 support and monitoring for application stability. Collaborating with Engineering and analyzing logs within a modern SaaS company framework.
About the role
- Application Support Engineer responsible for production support and improving application performance at Brillio, enhancing customer satisfaction through technical expertise.
Responsibilities
- Provide Tier 1 and Tier 2 application support, including incident management and root cause analysis.
- Hands-on experience in automating routine tasks.
Requirements
- 6-8 years of experience
- Very good experience in Python development
- Experience in troubleshooting Rest API
- Monitor, maintain, and optimize PostgreSQL and BigQuery databases.
- Work with GCP services to ensure application availability, performance, and security.
- Develop and maintain RESTful APIs and integrate with APIGEE.
- Collaborate with DevOps and development teams using Jenkins, GitLab, and JIRA for CI/CD pipelines and issue tracking.
- Perform basic UNIX/Linux administration and scripting tasks.
- Document support procedures, incident resolutions, and knowledge base articles.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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