Product Analyst collaborating with teams to develop requirements and enhance accounting software. Involves research, documentation, and working closely with product and development teams.
Responsibilities
Collaborate with internal and external users, and conduct independent research to develop requirements
Work closely with Product Analysts and the Product Manager to assess the impact of change requests on existing features and requirements
Organise and prioritise requirements, creating detailed specifications and supporting materials
Stay up to date with legislation, compliance and regulatory requirements affecting our products
Work closely with developers to explore options and resolve uncertainties
Resolve queries from the testing team that may arise as they test enhancements
Develop and update product information for customers, including website content and emails
Provide training on software updates and create internal documentation, while building deep knowledge in key software areas
Investigate and diagnose software issues using your knowledge and diagnostic tools
Requirements
Solid understanding of our products and how they serve our customers
Customer-obsessed mindset with a genuine passion for understanding and solving customer needs
Excellent problem-solving skills with an analytical mindset and great attention to detail
Technical aptitude and understanding of software development processes
Ability to work collaboratively within a team and engage effectively with internal and external stakeholders
Ability to manage multiple projects in a fast-paced environment
Commitment to personal and professional growth
Experience or interest in accountancy, legal, financial, or professional services industries would be beneficial
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