Senior Technical Lead specializing in Salesforce CRM with Boeing’s Customer Relationship Management team. Leading implementations, integrations, and optimizations in a collaborative environment.
Responsibilities
Lead technical design and delivery of Salesforce implementations (Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, or equivalents)
Architect and govern integrations between Salesforce and external systems (ERP, billing, analytics, identity providers, marketing automation, data warehouses) using middleware (MuleSoft, Informatica integration services) and APIs
Define and enforce Salesforce architecture standards, data models, and security model (sharing rules, permission sets)
Translate business requirements into scalable technical designs, solution documents, and implementation plans
Lead, mentor, and manage a team of Salesforce developers, admins, and integration engineers; provide technical direction and code reviews to assure first time quality and adherence to DevSecOps practices
Oversee data migration and data quality projects, including ETL/ELT process design and execution
Collaborate with product owners, business stakeholders, and PMO to prioritize backlog, estimate effort, and manage delivery risks
Conduct performance tuning, troubleshooting, and capacity planning for CRM platforms
Maintain compliance with security, privacy, and governance requirements; participate in audits and vendor assessments
Stay current with Salesforce releases, industry best practices, and new ecosystem tools; recommend adoption strategies
Requirements
Bachelor’s degree or higher
5+ years of experience implementing Salesforce solutions such as Service cloud, Sales Cloud, Marketing Cloud, and MuleSoft
5+ years of experience in technical leadership or architect role
5+ years of experience Salesforce Data Modelling, large data volume management, and other applications like Snowflake, Data Cloud
5+ years of experience with Salesforce integration patterns, REST/SOAP APIs, Apex, Lightning Web Components (LWC), Visualforce, SOQL, and governor limits
3+ years of experience with middleware and iPaaS tools (MuleSoft, Informatica Cloud, or similar)
3+ years of experience in agile delivery environments and leading cross-functional teams
Experience with marketing automation platforms (Marketing Cloud, Pardot/Eloqua) and CPQ solutions (Salesforce CPQ or third-party)
Experience working in a cross functional environment with all levels in the business from individual contributors to executive leadership
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