Hybrid Associate Director, Customer Insights – Cell Therapy Analytics

at Bristol Myers Squibb

• Job title: Associate Director, Customer Insights – Cell Therapy Analytics
• Job type: Full Time
• Experience level: Senior
• Salary: $167,540 - $203,013 per year
• Degree requirement: Bachelor's Degree
• Tech skills: SQL, Tableau
• Location requirements: Hybrid, Princeton, United States

About the role

• Associate Director driving analytics and insights generation for Global Cell Therapy business. Collaborating with cross-functional teams to support strategic and tactical decision-making.

Responsibilities

• Support the development and leads the execution of advanced analytics and insight‑generation activities that inform strategic and tactical decision‑making for the Global Cell Therapy business.
• Analyze and synthesize data across secondary and primary sources, contributes to the design and execution of market research initiatives, and communicates clear, objective insights that guide brand strategies, execution and customer engagement.
• Execute end-to-end analytics and insights, ensuring alignment with brand objectives and enterprise commercial strategies.
• Collaborate closely with cross-functional partners, including members of the Commercial, Sales, Medical, and Access teams, to support data-informed decision-making and customer engagement.
• Develop and implement comprehensive analyses using secondary and internal data, predictive analytics, and market analyses while promoting innovative analytics, and the use of advanced tools and methodologies such as AI and machine learning.
• Partner with Director to develop and execute comprehensive analyses synthesizing data from multiple sources to extract meaningful business insights that inform brand development, strategic positioning, and marketing strategies.
• Proactively focus on discovery of insights hidden in vast, disparate amounts of data.
• Manage project logistics including vendor coordination, timeline tracking, and ensuring compliance with research best practices.
• Deliver clear, concise presentations that synthesize disparate data and demonstrate a deep understanding of market dynamics, competition, and brand strategy and performance.
• Collaborate with the Centers of Excellence to ensure a unified and comprehensive approach to insights generation.
• Drive the adoption and application of advanced analytics capabilities, including AI, machine learning, and other innovative methodologies to enhance insights generation and support strategic decision-making.
• Represent Customer Insights & Engagement in BU-level forums, collaborating with cross-functional partners to shape and influence long-term commercial strategies.

Requirements

• Minimum 5 years of experience using advanced analytics techniques in pharmaceutical industry along with market research exposure, ideally within autoimmune, cell therapy, or related therapeutic areas.
• Bachelor’s degree required; advanced degree (Master’s or PhD) preferred.
• Proven ability to work directly with pharmaceutical secondary data, analyzing and synthesizing large and complex data sources—APLD, IQVIA, SHS, Komodo, Claims, Patient chart data, Brand Impact, internal data- to identify insights furthering brand strategy.
• Experience working in Tableau visualization, Power BI, and SQL, with working knowledge of pharmaceutical customer master data concepts and integrations and ability to learn new tools and data sets quickly.
• Developed analytic and information integration skills, ability to draw inferences from disparate pieces of data, identify key findings, and link to implications and provide recommendations.
• Experience integrating secondary data, primary research, and competitive intelligence—into actionable insights for senior leadership.
• Strong stakeholder management and consultative partnership skills, with experience influencing cross-functional teams and governance forums.
• Excellent communication and presentation skills, capable of delivering clear, concise recommendations.
• Demonstrated ability to work independently while fostering collaboration and ensuring quality control of deliverables.
• Proficiency with industry-standard data sources and tools (e.g., IQVIA, SHS, advanced analytics platforms) and comfort operating in ambiguous environments.
• Strong grasp of analytical disciplines such as market research, secondary data analytics, or marketing science, as well as a good general knowledge of how other functions relate and inform one another.
• Ability to connect analytics with overarching business questions and understand the link between brand strategy and analytic insights.
• Demonstrate a continuous commitment to the QC process to ensure quality of deliverables meets or exceeds team standards.

Benefits

• Health Coverage: Medical, pharmacy, dental, and vision care.
• Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).
• Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.
• Paid Time Off US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees) Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays.
• Additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day.