Hybrid Software Engineering Coordinator – Customer Service

Posted 3 weeks ago

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About the role

  • Tech Lead leading software engineering team focused on Salesforce projects at Banco Bmg. Overseeing implementation of Omnichannel platform and ensuring best development practices.

Responsibilities

  • Technically lead the squad responsible for implementing the Omnichannel platform, acting as a reference for development best practices, architecture, and code quality, ensuring integration between digital and physical channels
  • Define and validate technical solutions, ensuring alignment with company standards and application scalability
  • Support the development team in resolving complex technical problems, promoting continuous learning
  • Perform code reviews, pair programming, and mentoring with the squad developers
  • Ensure continuous integration and continuous delivery (CI/CD), promoting automation and efficiency in development processes
  • Collaborate with the Product Owner and other stakeholders to understand requirements and translate them into viable technical solutions
  • Monitor and optimize system performance at both application and database levels
  • Manage technical risks, proposing alternatives and mitigating impacts on deliveries

Requirements

  • Bachelor’s degree completed, preferably in Computer Science, Software Engineering, Information Systems, or related fields
  • Proven experience as a Tech Lead and in Salesforce Service Cloud projects
  • Hands-on experience with Salesforce Omni-Channel, including skill-based routing and integration across multiple channels
  • Experience with integrations between Salesforce and other systems
  • Desired knowledge of Apex, Lightning Web Components (LWC), SOQL/SOSL, Flows and Process Builder
  • Development experience in .NET (C#): strong knowledge of REST APIs, backend applications, automated testing, and architectural best practices
  • Relational databases: data modeling, query optimization, experience with SQL Server, Oracle, or PostgreSQL
  • NoSQL databases: experience with MongoDB, Redis, or others, applying according to solution needs
  • Messaging and distributed systems: strong knowledge of tools such as Kafka, RabbitMQ, or Azure Service Bus, focusing on scalability and resilience
  • Observability: use of logging, tracing, and metrics tools (e.g., ELK, Grafana, Prometheus)
  • Solid experience as a developer and technical leader in projects using .NET (C#, .NET Core, ASP.NET)
  • Security: ensure secure development practices, authentication/authorization, and protection of sensitive data
  • Proven experience in designing and defining architectural solutions, including design best practices, architectural patterns, and scalability
  • Track record of active participation in implementing robust projects or products with high data volumes, large numbers of users, and high availability and performance requirements
  • People management experience, including performance monitoring, career development, and conflict management
  • Strong interpersonal communication skills, with the ability to act as a bridge between technical and business areas
  • Collaborative profile, focused on technical leadership, team mentorship, and strategic decision-making

Benefits

  • Company-paid health insurance + Telemedicine
  • Company-paid dental plan
  • Meal and food vouchers
  • Life insurance
  • Funeral assistance
  • Private pension plan
  • Competitive annual variable compensation (bonus)
  • PPR - Profit Sharing Program
  • Único Skill (free education benefit)
  • Bicycle parking and locker rooms
  • Childcare assistance
  • Internet allowance
  • Wellness programs
  • On-site clinic
  • Pregnancy support program
  • Extended maternity and paternity leave
  • Copay exemption for pregnant women and babies up to 1 year
  • Personalized baby kit
  • Dr. BMG – Telepsychology + Telemedicine + Nutritionist + Nurse and Physical Educator, extendable to dependents
  • PAP - Financial, legal and psychological advisory program
  • Gympass/Wellhub - Discounts for gyms
  • Pharmacy discount plan
  • Fresh fruit available every day
  • Birthday day off
  • Flexible dress code
  • Hybrid work model

Job title

Software Engineering Coordinator – Customer Service

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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