Serves as a technical liaison and attends and contributes to key meetings between Project Manager, Solution Architects, key customer contacts, and customer users, up to and including key executive project sponsors.
Ensures knowledge transfer is conducted with key customer project team.
Communicates business cases to PMG and PD regarding customer specific needs related to product functionality and enhancements.
Interacts with Product Management Group & Product Development Team regarding new releases and new functionality and act as the liaison to communicate to the rest of the team.
Works with Operate team to make Customer Stable post go-live and venture towards value realization.
Conducts functional analysis sessions with clients and/or the project team to understand the functional needs of the client and develops functional solutions to meet those needs.
Provides variety of functional support to the project team; including quality assurance/design review, environment setup, software installation, configuration, report and label generation, operation consulting, troubleshooting, system testing & programming.
Responsible for services delivery of product implementation and related integration.
Works as a senior member of a consulting team on product implementation, enhancement, managed services, integration, custom projects either at the customer site or offshore.
Requirements
10+ Years of corporate experience
Bachelor's degree (or equivalent) in Computer Science or Engineering or other relevant discipline.
Expertise in functional configuration of WMS product, Technical Integration, Quality Assurance, System Testing and Performance Tuning.
Hands-on Experience on Technical configuration of WMS product (preferably JDA/RedPrairie WMS).
Knowledge on interfaces between WMS and ERP/Host, TMS, WLM, T&T, Parcel, 3rd party system that integrates with WMS.
Knowledge on integration between WMS and Voice / Material Handling / ASRS systems
In depth knowledge of resolving issues through Trace files.
Ability to resolve complex problems with minimal guidance.
Excellent computer skills with in-depth knowledge of operating systems, client/server technology, ERP systems, Integration and Middleware technologies and applications.
Ability to develop and maintain strong, productive relationships with customers, partners, and consultants.
Strong proactive communicator and presenter, able to influence and collaborate at all levels of an organization to maximize problem resolution while effectively presenting information and responding to highly specialized functional questions.
Highly developed analytical and problem-solving skills.
Ability to work independently effectively and proactively.
Teamwork mentality.
Contributes to the growth of the functional consulting practice by developing and maintaining practice aids, databases, best-practice collateral.
Ensures compliance with the following internal and external company policies and procedures: Company project methodology
On-time submission of Time, Travel and Expenses report
Company procedures related to travel and expenses.
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