Senior Software Developer focused on optimizing ticketing functionalities for Zendesk’s core product. Collaborating with a team to ensure reliable, scalable, and complex system performance.
About the role
- Senior Software Engineer at Blackhawk Network focusing on observability metrics and system reliability. Seeking a builder passionate about scalable platforms and engineering best practices.
Responsibilities
- Architect, build, and maintain observability platforms using tools such as Prometheus, Grafana, OpenTelemetry, InfluxDB, and AWS CloudWatch.
- Design and implement real-time metrics pipelines and time-series data processing systems.
- Develop scalable APIs and services to expose observability data to internal teams.
- Integrate observability tooling into CI/CD pipelines and service deployment workflows.
- Collaborate with SRE, DevOps, and application teams to embed observability best practices across the SDLC.
- Define and implement SLIs/SLOs, alerting strategies, and performance dashboards.
- Troubleshoot complex distributed systems and contribute to reducing MTTD and MTTR.
- Stay current with emerging observability technologies and advocate for their adoption.
Requirements
- 4+ years of experience in software engineering, platform engineering, or SRE roles.
- Deep understanding in observability tools and practices (e.g., Prometheus, Grafana, OpenTelemetry, Splunk, Coralogix).
- Strong programming skills in Python or similar languages.
- Experience designing fault-tolerant systems and optimizing performance at scale.
- Experience with real-time systems, metrics collection, and time-series databases (e.g., InfluxDB, AWS Timestream).
- Proficiency with AWS services, especially CloudWatch, Lambda, and related infrastructure.
- Familiarity with infrastructure as code (Terraform, CloudFormation) and container orchestration (Kubernetes).
- Solid understanding of distributed systems, microservices, and event-driven architectures.
- Excellent communication skills and a collaborative mindset.
Benefits
- 401k with employer match
- medical
- dental
- vision
- 12 paid holidays in the year 2025
- sick pay accrual according to state law
- parental leave
- life insurance
- disability insurance
- accident and illness insurance
- health and dependent care flexible spending accounts
- wellness benefits
- flexible time off for all full-time employees
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