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Onsite Triage Mental Health Counselor, Transfer Center
Posted 2 days ago
About the role
- Responsible for the procedural functioning of the shift and managing referrals in EMR, tracking and monitoring referral status.
- Answers phone calls, provides initial phone assessment and screening for bedded programs.
- Ensures that all referral information is complete.
- Consistently uses multiple computer systems to appropriately place clients, maintain awareness of, and monitor activity of bed capacity at programs.
- Conducts ASAM screenings for all members seeking service. Provides referral information to individuals who do not meet program admission requirements.
- Serves as primary liaison between the organization and other providers such as hospital emergency rooms and referring partners to ensure quality of care.
- Maintains relationships and communication with referral sources.
- Acts as a conduit for the flow of information regarding programmatic updates and clinical procedural alerts.
- Maintains professionalism through clear and appropriate communication within BILH Behavioral Services and other referral partners.
- Accesses administrator on call when needed and escalates referral information as indicated to treatment providers.
- Provides feedback to Transfer Center Manager regarding issues affecting shift performance.
- Ensures the transfer of necessary information to/from sending/receiving site for methadone guest dosing and any other medications that need to be filled prior to and to ensure successful admission.
- Maintains denial and acceptance in accordance with regulatory guidelines.
- Other related duties as assigned.
Requirements
- Bachelor degree preferred
- Associate's degree (A. A.) or equivalent from two-year college or technical school; or one or more years related experience and/or training; or equivalent combination of education and experience
- Demonstrates a positive demeanor that allows for respectful and courteous interaction with all external and internal clients
- Works cooperatively and effectively with others with the ability to adapt to changes in the workplace
- Stays current with maintaining professional status
- Must be able to pay attention to detail, multi-tasking, and be a team player
- Must be able to demonstrate teamwork
- Must be able to demonstrate excellent communication
- Must be able to answer phones and hear and communicate fluently with English speaking callers.
- Must be able to key into computer
- Must be able to read documentation and computer entries.
Benefits
- Health insurance
- Paid time off
- Professional development
- Vaccination required against flu
Job title
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