B2B Logistics Coordinator managing customer service and logistics for North American retail partners. Enhancing the customer experience while collaborating with teams across multiple regions.
About the role
- Supply Chain Solutions Supervisor at BlackHawk Industrial responsible for local client implementations and project management. Overseeing sales support, installations, and service of inventory management solutions.
Responsibilities
- Personally exhibits, recruits and coaches associates consistent with Core Behaviors
- Responsible for promoting culture of safety
- Provide local sales support in order to market solutions, evaluate customer sites, make recommendations to design and quote systems.
- Help sales staff complete appropriate ROI and customer site documentation.
- Participate and oversee the installation and service of inventory management solutions, both hardware and software at local customer locations.
- Database development, importing, maintenance and backups.
- Provide training for both BlackHawk Industrial and customer personnel.
- Perform trouble shooting/problem solving, as needed.
- Provide oversight, management and repair service for the mechanical and software features of vending and all other inventory management solutions.
- Establish new databases and creation of web service accounts.
- Define local project scopes, and deliverables that support overall business goals.
- Develop complete implementation/project plans and associated communication documents.
- Develop and deliver progress reports, proposals, requirements documentation, and presentations.
- Effectively communicate project expectations to team members and stakeholders in timely and clear fashion.
- Set and continually manage project expectations with team members.
- Plan and schedule project timelines and milestones.
- Estimate the resources and participants needed to achieve project goals.
- Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.
- Conduct post implementation meetings and create a recommendation report in order to identify successful and unsuccessful project elements.
- Develop best practices and tools for project execution and management.
- Build and develop any business relationships vital to the success of the project (on-going)
- Assisting in reduction of overall dept OPEX, i.e.: Overtime and repair costs.
Requirements
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Experience at working both independently and in a team-oriented, collaborative environment is essential.
- Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
- Reacts to project adjustments and alterations promptly and efficiently.
- Flexible during times of change, including the ability and willingness to travel up to 40%.
- High level proficiency on the applications and procedures used, including software and hardware, specifically AutoCrib, CribMaster and other inventory management systems.
- Advanced proficiency in Microsoft PowerPoint, Microsoft Excel and Microsoft Word and SQL are necessary.
- Ability to train and develop lead staff to perform support functions and execute trouble shooting measures.
- High level of verbal, written and interpersonal communication skills.
- Excellent problem solving and diagnostic skills.
Benefits
- Health Insurance BCBS of OK HDHP HSA with Employer match (must meet criteria)
- Dental and Vision Insurance
- 401K Plan and Company Match
- FSA (Full FSA, Limited FSA, and Dependent FSA)
- Company paid Long Term and Short-Term Disability
- Company paid basic Life Insurance and AD&D/ Supplemental life and AD&D/Dependent life
- Ancillary Critical Illness Insurance (Wellness Rider Included)
- Ancillary Accident Insurance (Wellness Rider Included)
- Ancillary Hospital Indemnity
- Employee Assistance Program (EAP) – Includes concierge services and travel assistance.
- Paid Time Off
- Holiday Paid Time Off
- Gym Reimbursement
- Quarterly Wellness challenge with a chance to will money or prizes
- Tuition Reimbursement – after 1 year of employment
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