Hybrid HR Operations Manager, Italian, Flutter Functions

at Betfair Romania Development

• Job title: HR Operations Manager, Italian, Flutter Functions
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Cluj Napoca, Romania

About the role

• HR Operations Manager managing HR Operations team at Betfair Romania Development. Leading key HR projects and performance management processes in an international setting.

Responsibilities

• Lead a team of HR Operations members managing customer queries end-to-end, processing Workday transactions, and managing mass data uploads where applicable.
• People and performance management.
• Work with HRBPs and TAs across the business to understand demand and local needs.
• Build a strong working relationship across Group HR Operations Teams, regardless of their location.
• Drive a high-performance customer focussed culture across the team.
• Point of escalation for issues and concerns.
• Manage escalations and issues arising from team activity.
• Ensure agreed KPIs and metrics are achieved within your team ensuring business requirements are met.
• Review team’s performance on a regular basis, using real time data to identify key issues and predict future challenges and trends.
• Work in an agile way to support other teams as needed during periods of peak activity.
• Support and drive People Services projects such as implementation of Case Management tooling and any other EMEA country specific requirements.

Requirements

• Experience of HR Shared Services Operational Management in an international company.
• Italian language – advanced – required.
• Excellent written communication skills, in Italian and English.
• Previous HR experience supporting Italy and / or solid knowledge of Italian labour legislation is an advantage.
• Extensive experience working within global HR Operations teams with understanding of the day-to-day operational processes.
• Strong stakeholder management skills with excellent communication skills.
• Ability to monitor KPIs to measure service quality in order to drive continuously improved operational excellence.
• Team player with strong people management skills; able to support the day to day running of an HR Global Hub team.
• Analytical mindset with ability to identify and solve problems as required.
• Improvement and opportunity mindset.

Benefits

• €1,000 per year for self-development
• Company share scheme
• 25 days of annual leave per year
• 20 days per year to work abroad
• 5 personal days/year
• Flexible benefits: travel, sports, hobbies
• Extended health, dental and travel insurances
• Customized well-being programmes
• Career growth sessions
• Thousands of online courses through Udemy
• A variety of engaging office events