Field Service Engineer providing technical support and training for Optos instrumentation at customer sites. Engaging with customers for installation, maintenance, and operational excellence.
About the role
- Field Service Engineer providing remote and on-site technical support for BD Pyxis automated dispensing systems in hospitals and healthcare facilities.
Responsibilities
- Provide remote and on-site technical support for BD Pyxis automated dispensing systems
- Respond to, evaluate, and prioritize work orders
- Diagnose, service, and resolve issues regarding hardware and software
- Execute a preventive maintenance program and provide limited cross-functional support
- Maintain proper and accurate small parts inventory
- Document all field activity and expenses
- Continue training to advance skillsets
Requirements
- Associate Degree in Healthcare Technology or other technical field, or 3-5 years of related work experience
- 3-5 years of combination Hardware/Software/IT experience
- 24x7 on-call experience in a customer-facing/field service environment
- Good mechanical, computer, verbal, written, and time management skills
- Computer electronics, Windows OS, network experience
- Valid driver's license and must meet auto safety standards
- Proof of and maintain current immunizations as appropriate for facility access
- Minimum weight lifting requirement of 70 pounds
Benefits
- Company vehicle provided
- Training and self-development opportunities
- Health insurance
- Paid time off
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