IT Specialist providing technical support for users at Tecnológico de Monterrey. Ensuring timely resolution of hardware and software issues in a dynamic educational environment.
About the role
- IT Support Specialist responsible for providing corporate IT solutions at BCM One. Focused on troubleshooting and maintaining IT infrastructure for global team members in a hybrid setting.
Responsibilities
- Manage and resolve IT support tickets efficiently.
- Be the go-to expert for end-user support requests for team members at all levels - from administrative support through Executive Leadership.
- Install, configure, and maintain computers, printers, and peripherals.
- Manage user accounts, permissions, and access rights.
- Maintain accurate IT records and troubleshoot system issues.
- Contribute to IT security best practices and system integrity.
- Assist in IT projects that drive efficiency and innovation.
- Provide training and guidance to enhance user tech proficiency.
- Support rapid resolutions on varying technologies including but not limited to MacOS and Windows.
Requirements
- At least 2 years of experience in corporate IT support at larger companies; experience supporting a global organization is a plus.
- Technical SME in Windows AND MacOS is required.
- Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
- Proficiency in Microsoft Suite of technologies.
- Strong IT troubleshooting skills with a customer-focused mindset.
- Technical knowledge of Microsoft operating systems and software.
- Knowledge of MDM, MFA, 2FA and other security measures are required.
- Ability to understand and adapt to emerging technologies.
- Excellent time management, organizational, and multitasking abilities.
- Strong communication skills and a proactive problem-solver.
Benefits
- Health Insurance (HMO with 2 free dependents)
- Generous Paid time off
- Company retirement plan
- 13th month pay
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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