Principal Enterprise Architect at Hiscox responsible for architecture roadmaps and standards. Leading modernization efforts and advising on technology solutions for the organization.
About the role
- IT Support Specialist providing technical support for e-commerce SaaS platforms. Engaging with clients and ensuring technical documentation is maintained while supporting global teams.
Responsibilities
- **Technical Support:** Acting as the first point of contact (1st line) for customer troubleshooting.
- **Customer Success:** Ensuring high satisfaction levels by guiding users through our product’s features and services.
- **Reporting: **Full ownership of technical documentation and reporting processes.
- **Problem Solving:** Diagnosing and resolving user-reported issues efficiently.
- **Cross-team Collaboration: **Working closely with technical teams to escalate and fix complex bugs.
- **Content Creation: **Developing and updating the global Knowledge Base and technical blog.
- **Client Engagement: **Conducting remote meetings and representing the company at key e-commerce industry events.
Requirements
- **Experience:** Minimum 2 years in technical support for e-commerce SaaS or ERP platforms or working at the ecommerce
- **Technical Agility:** Fast learner with a natural ability to master new digital tools and technologies.
- **Precision: **High level of accuracy and strong attention to detail.
- **Growth Mindset: **Proactive approach to continuous learning and professional development.
- **Communication:** Excellent interpersonal and communication skills (both internal and client-facing).
- **Remote Work Mastery:** Highly organized and self-disciplined in a fully remote environment.
- **Language:** English proficiency (minimum B2) for effective collaboration with global teams.
Benefits
- own product - we decide how we want to develop
- joining an organization in a phase of rapid growth
- a lot of independence
- long-term cooperation
- Caju - Flexible benefit card
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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