About the role

  • Conduct both regular and unannounced on-site visits of all restaurant locations to assess adherence to established quality, food safety, and sanitation standards.
  • Identify areas of non-compliance during audits and work with the on-site management team and the Regional Director to create and implement corrective action plans.
  • Create and maintain a record system of all audits, findings, and corrective actions.
  • Assist the Director of QA and the Purchasing Department in monitoring and assessing the quality of incoming products and ingredients by observing the goods receiving process during QA audits.
  • Act as the primary enforcer of all safety and sanitation protocols.
  • Proactively identify potential health and safety risks in restaurant environments and recommend preventive measures.
  • Create a hands-on training program to mentor Chefs, Sous Chefs, Managers, and kitchen staff on quality assurance best practices.
  • Work in close partnership with Executive Chefs, General Managers, and other department heads to build trust and shared ownership of QA standards.
  • Regularly report audit findings, progress on action plans, and opportunities for improvement to the Director of Culinary Training, QA, & Safety/Sanitation.

Requirements

  • Minimum 3+ years of experience in restaurant or kitchen management at a multi-unit level or as a highly effective Chef or Manager in a comparable concept.
  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) and Google Workspace.
  • Comfortable with technology (Guest Voice).
  • Certification in Food Safety (ServSafe or equivalent) is required.

Benefits

  • Health insurance
  • 401(k) matching
  • Paid time off
  • Flexible work arrangements
  • Professional development opportunities

Job title

Quality Assurance Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

High School Diploma

Tech skills

Location requirements

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