Client Experience Designer improving client services through innovative digital solutions in banking. Overseeing benefits, collaborating cross - functionally within the organization.
About the role
- Senior UX Designer creating intuitive AI-powered experiences for BAE Systems. Leading design across various projects focused on national security and user-centered design practices.
Responsibilities
- Design intuitive AI-powered experiences, applying Human-Centred AI principles to ensure transparency, trust, and ethical use.
- Build client understanding of AI, clearly framing capabilities, limitations, and responsible design choices.
- Translate research and business requirements into user interface and visual design concepts that maintain brand consistency and visual quality.
- Lead end-to-end design across discovery, concept development, interaction design, and delivery.
- Direct and oversee interface interactions through an iterative, evidence-based approach.
- Drawing insight from interviews, analytics, usability studies, and user feedback.
- Guide and support creation of user-centred design artefacts such as wireframes, information architecture (e.g. site maps and navigation models), and interactive prototypes.
- Take ownership of major areas of work, ensuring consistent high-quality delivery with minimal direction from senior management.
- Lead, coach and develop less experienced team members, building capability in design and research practices.
- Represent BAE DI in senior client engagement, presenting research findings, design rationale, and user needs clearly to teams, stakeholders and sponsors.
- Champion user-centred and agile design practices, driving a collaborative environment across delivery teams.
- Keep pace with emerging trends in AI, ML, and interface design, evaluating new tools, interaction patterns and responsible-AI practices to identify opportunities within secure government contexts.
- Evaluate and improve existing digital products with a focus on usability, inclusivity, and accessibility.
Requirements
- A degree in Interaction Design, Human-Computer Interaction, or related field
- Proficiency in design software such as Figma
- Familiarity with ethical AI frameworks and data privacy principles
- Working on government or national security projects
- Experience with Agile/Scrum methodologies
- Familiarity with front-end technologies (HTML/CSS, basic JavaScript).
Benefits
- 25 days holiday a year and the option to buy/sell and carry over from the year before
- Our flexible benefits package includes private medical and dental insurance, a competitive pension scheme, cycle to work scheme, taste cards and more
- You’ll have a dedicated Career Manager to help you develop your career and guide you on your journey through BAE
- You’ll be part of our company bonus scheme
- You are welcome to join any/all of our Diversity and Support groups.
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