Consumer Product Strategic Analyst III analyzing data to minimize financial exposure in fraud and claims. Collaborating with product management and technology teams to enhance data platforms and insights.
About the role
- Product Manager leveraging data-driven decision-making to enhance Avetta's SaaS platform and deliver customer-centric solutions. Collaborating with cross-functional teams to align product features with business goals.
Responsibilities
- Serve as the voice of the customer, ensuring all product decisions enhance user experience and solve real customer pain points.
- Work closely with UX designers to research, prototype, and validate solutions before implementation.
- Lead customer communications related to product enhancements and roadmap, partnering with marketing to drive awareness and adoption of new capabilities.
- Conduct customer interviews, usability tests, and data analysis to gather feedback and validate product assumptions.
- Monitor customer usage data and support tickets to identify areas for continuous improvement.
- Act as a point of contact for internal teams with product-related inquiries, feature requests, and feedback.
- Leverage key performance metrics to track the success of product features and inform future enhancements.
- Work with data analysts and business intelligence teams to gather insights that inform product refinements.
- Collaborate with marketing and customer success teams to craft messaging, product positioning, and user documentation.
- Present feature updates and backlog progress to internal stakeholders and contribute to roadmap discussions led by senior leadership.
Requirements
- 4+ years of enterprise/commercial product management experience, particularly in SaaS and B2B software.
- Experience in subscription-based business models
- Strong background in customer research, product discovery, and problem validation.
- Proven ability in managing competing priorities, and driving execution.
- Experience in an Agile/Scrum development environment with backlog management tools like Jira and Confluence.
- Ability to engage in technical discussions with engineering and UX discussions with designers, bridging business needs with practical solutions.
- Strong understanding of business metrics, analytics, and reporting tools to drive data-informed decisions.
Benefits
- health, dental and vision insurance
- 401(k)
- PTO
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