Onsite Technical Leader – Professional Services Architecture

Posted 2 hours ago

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About the role

  • Technical Leader overseeing enterprise customer implementations and solutions at Avaya. Ensuring architectural integrity and technical governance in Professional Services projects

Responsibilities

  • Serve as the technical authority for complex enterprise deployments, ensuring solution designs align with Avaya best practices and customer requirements
  • Architect and validate large-scale unified communications and contact center environments
  • Identify and mitigate technical risks early in the lifecycle to protect project delivery timelines
  • Establish and enforce technical quality standards across Professional Services engagements
  • Partner with Sales and Solution Engineering teams to translate customer requirements into technically sound scopes of work
  • Provide architectural oversight across multiple concurrent projects to ensure consistent, scalable delivery practices
  • Mentor and coach mid-to-senior engineers, elevating technical capabilities across the organization

Requirements

  • 10+ years of experience in enterprise technical delivery, unified communications, or contact center solutions
  • 3+ years of experience in a technical leadership, architectural, or principal engineering role
  • Strong experience integrating Avaya solutions with third-party systems, APIs, and CRM platforms
  • Proven ability to design and deliver complex enterprise communication architectures
  • Demonstrated success partnering with Sales, Engineering, and Delivery teams in customer-facing environments
  • Strong analytical and troubleshooting skills, particularly in large-scale system upgrades and migrations
  • Excellent executive communication and stakeholder management capabilities
  • Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field, or equivalent industry experience

Benefits

  • Avaya is an Equal Opportunity employer
  • U.S. Federal Contractor
  • Our commitment to equality is a core value of Avaya

Job title

Technical Leader – Professional Services Architecture

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

OnsiteMexico

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