Technical Leader overseeing enterprise customer implementations and solutions at Avaya. Ensuring architectural integrity and technical governance in Professional Services projects
Responsibilities
Serve as the technical authority for complex enterprise deployments, ensuring solution designs align with Avaya best practices and customer requirements
Architect and validate large-scale unified communications and contact center environments
Identify and mitigate technical risks early in the lifecycle to protect project delivery timelines
Establish and enforce technical quality standards across Professional Services engagements
Partner with Sales and Solution Engineering teams to translate customer requirements into technically sound scopes of work
Provide architectural oversight across multiple concurrent projects to ensure consistent, scalable delivery practices
Mentor and coach mid-to-senior engineers, elevating technical capabilities across the organization
Requirements
10+ years of experience in enterprise technical delivery, unified communications, or contact center solutions
3+ years of experience in a technical leadership, architectural, or principal engineering role
Strong experience integrating Avaya solutions with third-party systems, APIs, and CRM platforms
Proven ability to design and deliver complex enterprise communication architectures
Demonstrated success partnering with Sales, Engineering, and Delivery teams in customer-facing environments
Strong analytical and troubleshooting skills, particularly in large-scale system upgrades and migrations
Excellent executive communication and stakeholder management capabilities
Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field, or equivalent industry experience
Benefits
Avaya is an Equal Opportunity employer
U.S. Federal Contractor
Our commitment to equality is a core value of Avaya
Job title
Technical Leader – Professional Services Architecture
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