Developing and configuring solutions on SYDLE ONE for effective demand management while collaborating with multidisciplinary teams. Creating automated workflows to meet internal needs.
Responsibilities
Develop and configure processes and forms in SYDLE ONE for demand management, ensuring efficiency and compliance;
Collaborate with users and multidisciplinary teams to understand business requirements and translate them into effective technical solutions;
Create and optimize automated workflows that meet internal needs, considering usability, performance, and scalability;
Implement integrations between SYDLE ONE and corporate systems, such as the Protheus ERP, using APIs and custom scripts;
Investigate, analyze, and resolve incidents and maintenance requests in the system, proposing continuous improvements to solutions;
Monitor KPIs, SLAs and system performance indicators, ensuring deadlines and quality of deliveries are met;
Provide technical guidance and training to users on platform features and best practices;
Build and customize forms, dashboards and reports in SYDLE ONE;
Develop and maintain integrations with other systems (e.g., Protheus), including REST APIs, SQL queries and scripts;
Prototype new solutions and test features to improve process efficiency;
Model process flows (BPMN) and propose automations according to business processes;
Provide technical support, diagnosis and incident resolution to ensure operational continuity;
Maintain constant interaction with business areas, IT and SSC management to align expectations and manage changes.
Requirements
Bachelor's degree in Computer Science, Software Engineering, Information Systems, Systems Analysis and Development or related fields.
Proven experience developing or configuring solutions on SYDLE and on other low-code/BPM/ITSM platforms;
Knowledge of process modeling (BPMN), form design and workflow automation;
Proficiency with integrations to APIs and corporate systems;
Familiarity with programming languages (JavaScript, Python) and databases (SQL);
Analytical skills, effective communication and teamwork; problem-solving focus and attention to detail;
Desired: experience with Protheus ERP or TOTVS integrations; certifications in low-code platforms;
Desired intermediate English (reading and writing).
Benefits
Hybrid work model; candidates outside Recife and the metropolitan area may work 100% remotely;
Meal/Food allowance (Swile card)
Transportation voucher
Health plan with co-pay
Dental plan
Learning allowance
Mastercard Surpreenda program
Discounts at educational, leisure and healthcare institutions, etc.
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