Training and Quality Assurance Specialist focused on empowering call center agents and ensuring standards. Collaborating with QA Departments to continuously enhance training modules and agent performance.
About the role
- Quality Assurance Specialist ensuring IT standard process quality at Autoliv in Tijuana. Review specifications and establish support processes to meet quality needs.
Responsibilities
- Supporting the IT Organization in assuring the quality of IT standard processes and procedures.
- Reviewing requirements, specifications, and technical design documents to provide timely and meaningful feedback.
- Liaising with internal teams (e.g., IT system architects and Service Owners) to identify system requirements.
- Working with operational teams to establish IT support processes, standards, systems, and procedures.
- Investigating the causes of non-conforming IT operations and taking corrective actions.
- Tracking quality assurance metrics, like defect densities and open defect counts.
- Developing and applying testing processes for new and existing IT services to meet customer needs.
- Creating detailed, comprehensive, and well-structured test plans and test cases.
Requirements
- Bachelor's degree in Computer Science, IT Management or related fields
- More than 5 years of working experience in the IT area.
- Advanced English: Spoken, Written & Reading.
- Core tools knowledge is a plus.
- Certifications in ITIL foundation and COBIT are a plus.
Benefits
- Attractive compensation package
- Work schedule: Monday-Thursday full time from office, and Friday working from home.
- Recognition awards, company events, family events, university discount options and many more perks.
- Gender Pay Equality
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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